Our standards

Our customer service standards are that:

• all of our staff are fully trained, customer service professionals
• we will help you with any council enquiry, complaint or suggestion
• all our customer services officers wear uniform and name badges
• we will always progress your enquiry or complaint on your behalf
• you will always be given a warm and enthusiastic welcome
• we will provide you with up to date information about your enquiry or complaint whenever you ask us
• we will always be sensitive to your needs and do our best to ensure that you can make best use of our service
• we will always check that you are satisfied with the service we have provided
• if you want to make a complaint about the One Stop Service we will deal with it fairly, quickly and sensitively.

Contact us if you are unhappy with the service so that we can put things right and do better next time.