Complaint information

We always try to provide excellent services. But things sometimes go wrong and, when they do, we want to know so that we can put things right, and learn from our mistakes. 

 

Before making your complaint please read the information sheet called How to complain about Brent Council (.pdf, 192Kb) as it gives you contact details, advice on what you can expect, what we need to know from you and other information that you may find useful. 

 

When you are ready, you can fill out an on-line form  or you can download a form (.pdf, 209Kb) direct to your computer for posting or take back any of the One Stop Shops listed in the information leaflet.

 

We have now set up an on-line survey to get your opinions on how we dealt with your complaint when you first contacted the council. Complaints survey 

 

Complaints performance 2010 - 2011