Brent Council Online 2007 survey

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Brent Council Online 2007 survey

eGovernment in Brent The 2007 survey of Internet use within the London Borough of Brent took place during Nov/Dec 2007. This year we extended the survey to include businesses in Brent as well as residents. These surveys build on the feedback collected from previous surveys conducted in 2005, 2004 and 2001. The results are used to analyse trends and to refine the e-Government services provided by the council.

The survey asked specific questions in the following areas:

internet access - who has it?
use and rating of Brent Council’s website
reasons and methods of contacting the council

Key findings are:

90% of the Brent population now have access to the Internet from home (compared to 58% in 2005)
the digital divide across age and gender has significantly diminished
80% of Brent residents are aware of the council website (compared to 74% in 2005)
56% of Brent residents have visited the Brent website (compared to 43% in 2005)
frequency of use has remained much the same as in 2005
84% of users find the Brent site easy to use - the same as in 2005 but more now find it very easy to use
using the internet is now the most popular method of contacting the council for certain services.

Download the full residents and business reports (pdf, 3.3Mb)