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Product Details (usage data is now available via Google maps)
 
Name:Capita CRM
Supplier(s):Capita
 
Product Type(s): CRM
 
Description:Capita CRM will log every enquiry, whether it can be answered immediately or not. When fully answered, the call will automatically be closed by the system, but a record will be maintained that the customer had requested a given piece of information. Where calls cannot be resolved immediately, then a task will automatically be generated for back office staff to process or engage as appropriate. As soon as the CRM system starts being used, all citizen interactions will start being monitored. This will steadily build a profile of the individual that can be used to greater effect as more modules and departments are brought on stream.
 
Links:http://www.capita-software.co.uk/409_412.html
 
Usage:Overall usage of this product by Local Authorities
 
Usage map: Google map of LA users - New
 
Group Usage:Select a Group to view their Usage for this Product
 
 
Usage
spreadsheet:

Capita CRM Software Usage Template.xls
(left click to open, or right click to "Save As". The spreadsheet is dynamically generated, so may take a few moments to appear)
 
Integration:Click here for examples of integration with this product
 
Adapters:Click here for Adapters available for this Product
Click here for Adapters for all products from this Supplier
Click here for Adapters available from this Supplier
Compatibility:
Service Area:Corporate
 
 
User Group:
Comment:
Usage data reviewed: (date when the product usage information was last reviewed by the supplier)
 
 
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Last updated : 07/04/2008 07:08:43 PM
 
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