| Priority Outcome |
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| Reference: | E04 |
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| Title (unofficial): | Take-up of online planning & regulatory services |
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| Category: | 04. Local environment |
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| Suggested Sponsor(s): | Head of Planning Services
Head of Licensing Services
Head of Trading Standards |
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| ODPM desc: | Agreed baseline and targets for take-up of planning and regulatory services online, including targets for customer satisfaction and efficiency savings |
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| IDeA guidance: | This outcome is a voluntary one agreed by high performing councils as part of the IEG3 grant claim process.
Take-up: Councils will need to measure existing take-up via alternative channels to arrive at a baseline, and set improvements targets, which must be monitored. This will be made easier. If all interactions are channelled and logged via a CRM.
Efficiency savings: Councils will need to derive the cost of delivery through alternative channels in order to baseline, set targets for, and monitor efficiency savings.
Customer satisfaction: Councils will need to include in their periodic citizen surveys questions on customers’ satisfaction with reporting and tracking of incidents, planning applications and licensing applications, baseline the responses, and set targets for improvement. |
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| ESD Toolkit: | Click here for relevant ESD-Toolkit page | |
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| Nat Projects: | Data is no longer maintained | |
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| LGSL refs: | 485, 487 | |
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| Partnerships: | Data is no longer maintained | |
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| Products: | Data is no longer maintained |
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| Other links: | |
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| Technology components: | A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
K - Geographic Information System
L - Local Land & Property Gazetteer
M - Access Channels |
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| URL for this page: | http://www.brent.gov.uk/egr.nsf/POByRefLP/E04 | |
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