padding
PSOs
        Home > Priority Outcomes    Add this page to "My eGR" | Open My eGR
e-Government Register

Priority Outcome Click for IDeA Priority Outcomes page IDeA logo
 
Reference:E11
 
Title (unofficial):Take-up of online library, sports & leisure services
 
Category:07. Libraries Sports & Leisure
 
Suggested Sponsor(s):Head of Sports & Leisure
Head of Cultural Services
 
ODPM desc:Agreed baseline and targets for take-up of library, sports & leisure services online, including targets for customer satisfaction and efficiency savings
 
IDeA guidance:This outcome is a voluntary one agreed by high performing councils as part of the IEG3 grant claim process.

To fulfil the requirements of this outcome, councils will need to monitor the online take up of sports and leisure facilities. In most cases, this will involve the use of CRM systems or other technologies that offer similar functionality.

In addition, customer satisfaction should be monitored on an ongoing basis.

Efficiency savings will centre on the booking process for sports and leisure facilities. Increased levels of convenience and ease of access, as well as any savings in staff resources allocated to the booking and reservations process should be balanced against the capital and operating costs of the online booking systems themselves.
 
ESD Toolkit:Click here for relevant ESD-Toolkit page
 
 
Nat Projects:Data is no longer maintained
 
LGSL refs:
 
Partnerships:Data is no longer maintained
 
Products:Data is no longer maintained
 
Other links:
 
Technology components:A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
K - Geographic Information System
L - Local Land & Property Gazetteer
M - Access Channels
 
 
URL for this page:http://www.brent.gov.uk/egr.nsf/POByRefLP/E11
 
© Brent Council 2005-9 & Disclaimer. | All rights reserved. | Privacy Policy | Feedback - Please send us your comments.
This website contains information about suppliers and products which are associated with e-Government in UK Local Authorities.
All brand names, company names, logos and trademarks are acknowledged as the property of their respective owners.
Last updated : 04/26/2005 11:40:01 AM