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Reference:E12
 
Title (unofficial):Targets for customer satisfaction of transport services
 
Category:08. Transport
 
Suggested Sponsor(s):Head of Highways
Head of Parking Services
 
ODPM desc:Agreed baseline and targets for customer satisfaction and efficiency savings.
 
IDeA guidance:This outcome is a voluntary one agreed by high performing councils as part of the IEG3 grant claim process.

To fulfil the requirements of this outcome, councils will need to agree a framework for the measuring of customer satisfaction and operational efficiency for their local transport service.

Targets and standards should be agreed locally, but as a minimum should include results of local customer satisfaction surveys on transport issues.

Best Value Performance Indicator 103 relates to satisfaction with local provision of public transport information.
 
ESD Toolkit:Click here for relevant ESD-Toolkit page
 
 
Nat Projects:Data is no longer maintained
 
LGSL refs:
 
Partnerships:Data is no longer maintained
 
Products:Data is no longer maintained
 
Other links:
 
Technology components:A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
L - Local Land & Property Gazetteer
M - Access Channels
 
 
URL for this page:http://www.brent.gov.uk/egr.nsf/POByRefLP/E12
 
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Last updated : 04/26/2005 11:40:01 AM