| Priority Outcome |
 |
| |  |
| Reference: | G11 |
| | |
| Title (unofficial): | e-Billing for Council Tax and Business Rates |
| | |
| Category: | 06. Payments |
| | |
| Suggested Sponsor(s): | Head of Revenues & Benefits |
| | | |
| ODPM desc: | Registration for Council Tax and Business Rates e-billing for Direct Debit payers. |
| | | |
| IDeA guidance: | In August 2002, the Local Government Minister Nick Raynsford, announced that regulations allowing for the electronic service of demand notices would be made. The ‘E-Billing: The Council Tax and Non-Domestic Rating (Electronic Communications) (England) Order 2003’ allows billing authorities to service both council tax and non-domestic rate demand notices electronically. But this can only be done where the taxpayer or ratepayer has requested this and provided an email address for this purpose. The demand notice can either be served as an attachment to an email or via a secure website. Any information that must accompany the notice can also be sent by these methods. A taxpayer or ratepayer must give billing authorities at least 3 days notice of any change of email address or their wish to cease having demand notices served electronically.
To fulfil this outcome, councils will need to offer the option of e-billing to all customers that pay their council tax or business rates by Direct Debit. Registration for this service should be offered online and/or as a mediated service to telephone or personal callers.
Firstly, councils should ensure that their revenues and benefits system have the ability to issue e-bills, including accompanying documentation.
Next a registration form should be provided online or via mediated access that authenticates the customer as a council tax / business rates payer, and that they pay by Direct Debit. Once authenticated they should then be sent e-bills thereafter should they request this option.
The customer should receive confirmation that they will now receive their bills online. Where customers have registered online, this should be done by email. |
| | | |
| ESD Toolkit: | Click here for relevant ESD-Toolkit page | |
| | | |
|
|
|
|
|
|
|
|
| |
|
|
| | | |
| Nat Projects: | Data is no longer maintained | |
| | | |
| LGSL refs: | 56, 57, 58 | |
|
| | | |
| Partnerships: | Data is no longer maintained | |
| | | |
| Products: | Data is no longer maintained |
| | | |
| Other links: | |
| | | |
| Technology components: | A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
I - e-Payments
K - Geographic Information System
L - Local Land & Property Gazetteer
M - Access Channels |
| | | |
|
| | | |
| URL for this page: | http://www.brent.gov.uk/egr.nsf/POByRefLP/G11 | |
| | | |