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| Reference: | R19 |
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| Title (unofficial): | Remote access to care package information |
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| Category: | 10. Support of vulnerable people |
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| Suggested Sponsor(s): | Head of Social Care |
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| ODPM desc: | Remote web access or mediated access via telephone (including outside of standard working hours availability) for authorised officers to information about individual ‘care packages’, including payments, requests for service and review dates. |
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| IDeA guidance: | To fulfil the requirements of this outcome, councils will need to provide social services officers with secure access to electronic care package files.
Access can be delivered via secure web pages, dedicated remote devices such as tablets/PDA’s or by mediated access over the telephone. Whatever the mode of delivery, access must be available whenever officers are working in the community, especially if this is out of normal hours.
The electronic files accessed should include full details of care packages including payments, request and delivery dates and the nature of the care being provided. Councils should note the cross-cutting CRM requirements in this regard.
Councils will also want to take special care over access authentication and information security. |
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| ESD Toolkit: | Click here for relevant ESD-Toolkit page | |
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| Nat Projects: | Data is no longer maintained | |
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| LGSL refs: | 178, 180, 190, 209, 242, 287, 312, 315, 316 | |
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| Partnerships: | Data is no longer maintained | |
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| Products: | Data is no longer maintained |
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| Other links: | |
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| Technology components: | A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
I - e-Payments
J - e-Procurement
K - Geographic Information System
L - Local Land & Property Gazetteer
M - Access Channels |
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| URL for this page: | http://www.brent.gov.uk/egr.nsf/POByRefLP/R19 | |
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