| Product Type |
|
Suppliers |
|
Products |
|
LAs |
|
Usage |
|
Integ |
|
Tenders |
|
Chart |
|
Comment ... |
|
| Accessibility | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software aids for disabled staff | |
| ACD | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | |  | | Automatic Call Distribution (Telephony) | |
| Address Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Property addressing & matching | |
| Anti-Social Behaviour | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Recording of ASB incidents. | |
| Anti-virus | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Anti-virus software or managed service | |
| Authentication | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Authentication for online public access | |
| Back Office Application | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Other back office applications without a | |
| Building Control | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Building Control | |
| Business Continuity | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software or Managed Services associated | |
| Business Intelligence | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | BI, reporting, decision support, executi | |
| Business Process Improvement | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Business Process Improvement (BPI) is a | |
| Business Process Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Business Process Management, BPM | |
| Business Transformation | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Products or activities relating to the T | |
| CCTV | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Closed Circuit TV | |
| Children's Database | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software for Children Act 2004 | |
| Choice based letting | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Allows people to bid for local authority | |
| Collaboration tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Computer-based systems that support grou | |
| Committee Minutes | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Management of committee agendas, minutes | |
| Community Information | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Community Information | |
| Complaints | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Complaints handling | |
| Consultancy | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | In relation to e-Government systems. | |
| Consultation | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Online consultation with the public | |
| Contact Centre | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Multi-media contact centre | |
| Contaminated Land | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | | |
| Contract Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Contractor managment tools. Often used | |
| CRM | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Customer Relationship Management softwar | |
| CRM Tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Customer related software including sati | |
| Customer Data Integration | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Data matching and integration from multi | |
| Data storage | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | SANs etc | |
| Document Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Electronic Document Management (EDM) | |
| e-Billing | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Send bills online. Includes e-Presentmen | |
| e-Bookings | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Online appointments and room/resource bo | |
| e-Commerce | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Payment gateways etc | |
| e-Forms | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Electronic Forms which can be completed | |
| e-Learning | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Corporate computer based learning system | |
| e-Payments | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Enables payments to be made by credit/de | |
| e-Procurement | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Allows ordering and purchasing to be car | |
| e-Recruitment | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software used to improve the recruitment | |
| Election Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Election Management | |
| Electoral Registration | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Statutory electoral roll. | |
| Email | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Email | |
| Email Archiving | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Email Management, Archiving and Complian | |
| Enterprise Search | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Search across the whole organisation. P | |
| Environmental Health | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Environmental Health | |
| Environment | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Other Environmental Services systems not | |
| ESCR | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Electronic Social Care Record. Required | |
| Financials | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | General ledger, Creditors, Debtors etc | |
| Financials Tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software associated with Financials incl | |
| FOI & DPA Tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software supporting the Freedom of Infor | |
| GIS | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Geographical Information Systems | |
| GIS Tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Products related to GIS or mapping softw | |
| Highways | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | This category may be removed in the futu | |
| Housing Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Housing Rents, Repairs, Allocations etc | |
| Housing Repairs | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | | |
| Human Resources | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | HR and personnel systems. | |
| Identity Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Identity and Access Management (IAM). In | |
| Integrated Children's System (ICS) | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | The Integrated Children's System (ICS) i | |
| Integration | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Enables integration between separate sof | |
| Integration support | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Consultancy support for integration proj | |
| Kiosks | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Freestanding terminals in public places | |
| Knowledge Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Knowledge Management | |
| Land Charges | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Land Charges | |
| Land & Property Gazetteer | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Local and National Land & Property Gazet | |
| Library Archives | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Local History, Archive and Museums syste | |
| Library Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Library and circulation management | |
| Library PC Booking | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | PC bookings systems for use in libraries | |
| Licensing | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Environmental Services licensing | |
| Managed Services | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Strategic partnerships, joint public/pri | |
| Metropolitan Area Network | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | This category was replaced by Wide Area | |
| Middleware | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Message hubs for integration between sof | |
| Mobile data | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Solutions to support mobile working and | |
| Network | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Any type of network device eg hubs, rout | |
| Other | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Other type of product not already listed | |
| Parking | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Parking & Traffic Management | |
| Payroll | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | | |
| PC - Desktop | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Desktop PCs and terminals | |
| PC - Laptop | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Laptop PCs | |
| PC Disposal | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Disposal or recycling of redundant compu | |
| Pensions | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Pension management | |
| Performance Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Performance Management | |
| Planning | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Planning & Development Control | |
| Press Office Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Public relations and media communcations | |
| Printer | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Printers - laser, inkjet etc | |
| Private Sector Housing | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Recording inspections, HMOs, enforcement | |
| Process Modelling | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Process mapping & modelling | |
| Project Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Enterprise Project, Programme and Portfo | |
| Property Asset Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Management of the council's property por | |
| Pupil database | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Part of LEA management | |
| Queue Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Optimising customer flows improves custo | |
| Records Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Electronic Document & Records Management | |
| Revenues & Benefits | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Council Tax, Business Rates, Council Tax | |
| Risk Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Enterprise software for risk management. | |
| Self-service information | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software which provides online FAQs and | |
| Server | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Any type of server | |
| Service Desk | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Service/Help desk for IT Service Managem | |
| Shared Services | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | A general purpose category to hold any s | |
| Smartcards | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Smartcards used for e-Government purpose | |
| Social Care - Adults | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Case Management system for Adult Social | |
| Social Care - Children | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Case Management system for Children Soci | |
| Social Care Tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software related to Social Care which do | |
| Speech Self Service | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Speech self-service platforms support ap | |
| StreetScene | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Refuse collection, Street lighting, Stre | |
| Street Lighting | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | | |
| Street Works | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Street Works Register | |
| Systems Integration | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | In relation to e-Government systems | |
| Telephony | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Telephony switches and ACD servers | |
| Text messaging | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | SMS | |
| Thin client | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Thin client | |
| Thin client terminal | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Thin client hardware | |
| Trading Standards | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Trading Standards | |
| Unified communications | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | The integration of voice, email, instant | |
| Virtualisation | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Server and data storage consolidation. | |
| Virtual Worlds | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Use of virtual worlds such as Second Lif | |
| Waste Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Waste Management, Refuse Collection | |
| Webcasting | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Streaming video | |
| Web Advertising | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software or services which support adver | |
| Web Content Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Website content management systems | |
| Web Enablement | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Web enabling existing applications | |
| Web Search | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Internet and Intranet search engines | |
| Web Tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Web related tools and associated softwar | |
| Wide Area Network | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Wide area network connecting users in na | |
| Wireless Broadband | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Wide area wireless infrastructures for i | |
| Wireless LAN | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software/hardware solutions for wireless | |
| Workflow | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Workflow. | |
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