| Product Type |
|
Suppliers |
|
Products |
|
LAs |
|
Usage |
|
Integ |
|
Tenders |
|
Chart |
|
Comment ... |
|
| Accessibility | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software aids for disabled staff | |
| ACD | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | |  | | Automatic Call Distribution (Telephony) | |
| Address Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Property addressing & matching | |
| Anti-Social Behaviour | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Recording of ASB incidents. | |
| Anti-virus | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Anti-virus software or managed service | |
| Authentication | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Authentication for online public access | |
| Back Office Application | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Other back office applications without a | |
| Building Control | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Building Control | |
| Business Continuity | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software or Managed Services associated | |
| Business Intelligence | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | BI, reporting, decision support, executi | |
| Business Process Improvement | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Business Process Improvement (BPI) is a | |
| Business Process Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Business Process Management, BPM | |
| Business Transformation | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Products or activities relating to the T | |
| CCTV | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Closed Circuit TV | |
| Children's Database | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software for Children Act 2004 | |
| Choice based letting | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Allows people to bid for local authority | |
| Collaboration tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Computer-based systems that support grou | |
| Committee Minutes | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Management of committee agendas, minutes | |
| Community Information | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Community Information | |
| Complaints | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Complaints handling | |
| Consultancy | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | In relation to e-Government systems. | |
| Consultation | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Online consultation with the public | |
| Contact Centre | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Multi-media contact centre | |
| Contaminated Land | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | | |
| Contract Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Contractor managment tools. Often used | |
| CRM | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Customer Relationship Management softwar | |
| CRM Tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Customer related software including sati | |
| Customer Data Integration | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Data matching and integration from multi | |
| Data storage | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | SANs etc | |
| Document Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Electronic Document Management (EDM) | |
| e-Billing | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Send bills online. Includes e-Presentmen | |
| e-Bookings | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Online appointments and room/resource bo | |
| e-Commerce | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Payment gateways etc | |
| e-Forms | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Electronic Forms which can be completed | |
| e-Learning | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Corporate computer based learning system | |
| e-Payments | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Enables payments to be made by credit/de | |
| e-Procurement | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Allows ordering and purchasing to be car | |
| e-Recruitment | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software used to improve the recruitment | |
| Election Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Election Management | |
| Electoral Registration | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Statutory electoral roll. | |
| Email | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Email | |
| Email Archiving | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Email Management, Archiving and Complian | |
| Environmental Health | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Environmental Health | |
| Environment | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Other Environmental Services systems not | |
| ESCR | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Electronic Social Care Record. Required | |
| Financials | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | General ledger, Creditors, Debtors etc | |
| Financials Tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software associated with Financials incl | |
| FOI & DPA Tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Software supporting the Freedom of Infor | |
| GIS | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Geographical Information Systems | |
| GIS Tools | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Products related to GIS or mapping softw | |
| Highways | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | This category will be removed in the nea | |
| Housing Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Housing Rents, Repairs, Allocations etc | |
| Housing Repairs | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | | |
| Human Resources | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | HR and personnel systems. | |
| Identity Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Identity and Access Management (IAM). In | |
| Integrated Children's System (ICS) | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | The Integrated Children's System (ICS) i | |
| Integration | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Enables integration between separate sof | |
| Integration support | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Consultancy support for integration proj | |
| Kiosks | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Freestanding terminals in public places | |
| Knowledge Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Knowledge Management | |
| Land Charges | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Land Charges | |
| Land & Property Gazetteer | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Local and National Land & Property Gazet | |
| Library Archives | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Local History, Archive and Museums syste | |
| Library Management | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Library and circulation management | |
| Library PC Booking | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | PC bookings systems for use in libraries | |
| Licensing | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Environmental Services licensing | |
| Managed Services | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | Chart | | Strategic partnerships, joint public/pri | |
| Metropolitan Area Network | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | This category was replaced by Wide Area | |
| Middleware | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Message hubs for integration between sof | |
| Mobile data | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Solutions to support mobile working and | |
| Network | | Suppliers | | Products | | LAs | | Usage | | Integ | | Tenders | | | | Any type of network device eg hubs, rout | |
| Other | | Suppliers | | Products | | LAs | | Usage | | |