| eGR Product Type |
|
eGR Comment |
Total |
| Accessibility | | Software aids for disabled staff | |
| ACD | | Automatic Call Distribution (Telephony) |  |
| Address Management | | Property addressing & matching | |
| Anti-Social Behaviour | | Recording of ASB incidents. | |
| Authentication | | Authentication for online public access | |
| Back Office Application | | Other back office applications without a listed category. | |
| Business Continuity | | Software or Managed Services associated with business continuity, disa | |
| Business Intelligence | | BI, reporting, decision support, executive dashboard | |
| Business Process Improvement | | Business Process Improvement (BPI) is a systematic approach to help an | |
| Business Transformation | | Products or activities relating to the Transformational Government age | |
| Children's Database | | Software for Children Act 2004 | |
| Choice based letting | | Allows people to bid for local authority or RSL housing. | |
| Community Information | | Community Information | |
| Complaints | | Complaints handling | |
| Consultancy | | In relation to e-Government systems. | |
| Consultation | | Online consultation with the public | |
| Contact Centre | | Multi-media contact centre | |
| Contaminated Land | | | |
| Contract Management | | Contractor managment tools. Often used for supporting Housing Repairs | |
| CRM Tools | | Customer related software including satisfaction monitoring. | |
| Customer Data Integration | | Data matching and integration from multiple systems. Customer Data In | |
| Data storage | | SANs etc | |
| e-Billing | | Send bills online. Includes e-Presentment. | |
| e-Bookings | | Online appointments and room/resource booking. | |
| e-Commerce | | Payment gateways etc | |
| e-Learning | | Corporate computer based learning systems or managed services. | |
| e-Recruitment | | Software used to improve the recruitment process. | |
| Election Management | | Election Management | |
| Email | | Email | |
| Email Archiving | | Email Management, Archiving and Compliance solutions. | |
| Environment | | Other Environmental Services systems not already listed | |
| ESCR | | Electronic Social Care Record. Required for all Social Services autho | |
| Financials Tools | | Software associated with Financials including consolidated debt recove | |
| FOI & DPA Tools | | Software supporting the Freedom of Information Act and Data Protection | |
| GIS Tools | | Products related to GIS or mapping software. | |
| Highways | | This category will be removed in the near future (Aug 2005) | |
| Housing Repairs | | | |
| Integrated Children's System (ICS) | | The Integrated Children's System (ICS) is a framework for working with | |
| Integration support | | Consultancy support for integration projects.
PLEASE NOTE - in line w | |
| Kiosks | | Freestanding terminals in public places | |
| Knowledge Management | | Knowledge Management | |
| Library Archives | | Local History, Archive and Museums system | |
| Library PC Booking | | PC bookings systems for use in libraries | |
| Managed Services | | Strategic partnerships, joint public/private sector partnerships, join | |
| Metropolitan Area Network | | This category was replaced by Wide Area Network in July 07. | |
| Mobile data | | Solutions to support mobile working and connection to devices such as | |
| Network | | Any type of network device eg hubs, routers, switches | |
| Other | | Other type of product not already listed | |
| PC - Desktop | | Desktop PCs and terminals | |
| PC - Laptop | | Laptop PCs | |
| PC Disposal | | Disposal or recycling of redundant computers, monitors, printers, lapt | |
| Pensions | | Pension management | |
| Performance Management | | Performance Management | |
| Press Office Management | | Public relations and media communcations management software. | |
| Printer | | Printers - laser, inkjet etc | |
| Private Sector Housing | | Recording inspections, HMOs, enforcement orders etc. | |
| Process Modelling | | Process mapping & modelling | |
| Property Asset Management | | Management of the council's property portfolio. | |
| Queue Management | | Optimising customer flows improves customer service and creates a more | |
| Records Management | | Electronic Document & Records Management (EDRM) | |
| Risk Management | | Enterprise software for risk management. | |
| Self-service information | | Software which provides online FAQs and guided information retrieval | |
| Server | | Any type of server | |
| Shared Services | | A general purpose category to hold any shared services contracts. | |
| Smartcards | | Smartcards used for e-Government purposes | |
| Social Care - Children | | Case Management system for Children Social Care. | |
| Social Care Tools | | Software related to Social Care which does not fall into one of the ot | |
| Speech Self Service | | Speech self-service platforms support applications that automate telep | |
| StreetScene | | Refuse collection, Street lighting, Street furniture | |
| Street Lighting | | | |
| Street Works | | Street Works Register | |
| Systems Integration | | In relation to e-Government systems | |
| Telephony | | Telephony switches and ACD servers | |
| Text messaging | | SMS | |
| Thin client | | Thin client | |
| Thin client terminal | | Thin client hardware | |
| Unified communications | | The integration of voice, email, instant messaging, IP telephony, pres | |
| Virtualisation | | Server and data storage consolidation. | |
| Virtual Worlds | | Use of virtual worlds such as Second Life for business purposes by loc | |
| Webcasting | | Streaming video | |
| Web Enablement | | Web enabling existing applications | |
| Web Search | | Internet and Intranet search engines | |
| Web Tools | | Web related tools and associated software including Web Analytics. | |
| Wide Area Network | | Wide area network connecting users in national or regional areas e.g G | |
| Wireless Broadband | | Wide area wireless infrastructures for internet access by local author | |
| Wireless LAN | | Software/hardware solutions for wireless connections to local area net | |
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