| Priority Outcome |
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| Reference: | G15 |
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| Title (unofficial): | Mobile technology for processing benefit claims |
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| Category: | 09. Benefits |
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| Suggested Sponsor(s): | Head of Customer Services
Head of Revenues & Benefits |
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| ODPM desc: | Mobile office service using technology to offer processing of Council Tax and Housing Benefit claims directly from citizens’ homes |
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| IDeA guidance: | To fulfil the requirements of this outcome there are two approaches, either one of which would be suitable, or a combination of the two.
The first involves the use of a “benefits mobile” – some form of vehicle – equipped with a mobile benefits office that can visit various parts of an area and deal with the processing of benefits applications there and then. This vehicle will be equipped with one or more workstations, and will either connect to the office with a network link – or will store data offline for later synchronisation.
The second approach involves providing mobile workers with appropriate technology to enable them to fill in application forms or process benefits applications in the customer’s home. While assisted form filling might be performed by accredited third parties – such as district nurses/community midwives or Citizen’s advice bureau staff, the processing of benefits claims will almost certainly be the responsibility of specialist mobile benefits staff.
Whichever approach is selected, remote working staff should be able to calculate benefits entitlement, perform authentication as needed, complete and submit appropriate forms and then take signatures if required – ideally using paperless systems.
Councils should also note that the cross-cutting outcomes regarding customer tracking still apply to these services. |
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| ESD Toolkit: | Click here for relevant ESD-Toolkit page | |
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| Nat Projects: | Data is no longer maintained | |
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| LGSL refs: | 63, 62, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73 | |
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| Partnerships: | Data is no longer maintained | |
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| Products: | Data is no longer maintained |
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| Other links: | http://www2.halton.gov.uk/content/socialcareandhealth/socialbenefits/benefitsexpress |
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| Technology components: | A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
L - Local Land & Property Gazetteer
M - Access Channels |
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| URL for this page: | http://www.brent.gov.uk/egr.nsf/POByRefLP/G15 | |
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