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e-Government Register

Priority Outcome

Reference:	E15

Title (unofficial):	Targets for customer satisfaction in social care

Category:	10. Support of vulnerable people

Suggested Sponsor(s):	Head of Social Care

ODPM desc:	Agreed baseline and targets for customer satisfaction, including improvement in numbers of users/carers who said that they got help quickly (BVPI 57)

IDeA guidance:	This outcome is a voluntary one agreed by high performing councils as part of the IEG3 grant claim process. Councils wishing to fulfil the requirements of this outcome will need to implement an assessment framework for the measuring of customer satisfaction in the social care area and agree a baseline and targets for improvement in the percentage of users/carers who said they got the help they needed quickly (BVPI 57). Customer satisfaction information should be published on the council website as a minimum.

ESD Toolkit:	Click here for relevant ESD-Toolkit page



Nat Projects:	Data is no longer maintained

LGSL refs:	162, 225, 300

Partnerships:	Data is no longer maintained

Products:	Data is no longer maintained

Other links:

Technology components:	A - Customer Database B - Customer Tracking C - Data Warehousing D - Middleware & Web Services E - Workflow, Messaging & e-Forms F - Document & Records Management G - Content Management H - Security, Authentication & Smartcards K - Geographic Information System L - Local Land & Property Gazetteer M - Access Channels


URL for this page:	http://www.brent.gov.uk/egr.nsf/POByRefLP/E15

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Last updated : 04/26/2005 11:40:01 AM