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Reference:G08
 
Title (unofficial):Establishment of a single business account
 
Category:05. e-Procurement
 
Suggested Sponsor(s):Head of Finance
 
ODPM desc:Establishment of a single business account (i.e. a cross-departmental ‘account’ run by the local authority whereby businesses are allocated a unique identifier that can be stored and managed via a corporate CRM account facility supporting face-to-face, website and contact centre transactions).
 
IDeA guidance:To fulfil the requirements of this outcome, councils will have to apply CRM principles to all businesses with which they have contact.

Councils will need to identify the businesses and other organisations with which they have dealings and allocate each one a unique identifier. Then they will need to cross-reference the information in all relevant back-office systems and make this information available electronically to all staff dealing with business transactions.

The systems should log all interactions between council officers and businesses, and management information should be derived from this.

The Working with Business National Project, funded by ODPM, has developed a range of tools, products and resources to help local authorities achieve this aim. The products are free to use and designed to assist with the creation of the SBA.
 
ESD Toolkit:Click here for relevant ESD-Toolkit page
 
 
Nat Projects:Data is no longer maintained
 
LGSL refs:830
 
Partnerships:Data is no longer maintained
 
Products:Data is no longer maintained
 
Other links:
 
Technology components:A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
I - e-Payments
J - e-Procurement
K - Geographic Information System
L - Local Land & Property Gazetteer
M - Access Channels
 
 
URL for this page:http://www.brent.gov.uk/egr.nsf/POByRefLP/G08
 
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Last updated : 04/26/2005 11:40:00 AM