| Priority Outcome |
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| Reference: | G12 |
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| Title (unofficial): | Smartcards for library and leisure services |
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| Category: | 07. Libraries Sports & Leisure |
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| Suggested Sponsor(s): | Head of Sports & Leisure
Head of Cultural Services |
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| ODPM desc: | Integrated ICT infrastructure and support to ensure the consistent delivery of services across all access channels (e.g. web, telephone, face to face) based on e-enabled back offices and smart card interfaces for council library, sports and leisure services |
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| IDeA guidance: | To fulfil the requirements of this outcome, councils will need to ensure that all access channels are driven by integrated systems to ensure there is consistent service delivery across them all. This outcome is an extension of R12 and R13 to include delivery across all access channels with the added element of smartcard integration.
Councils will have to adopt the use of smartcards as the standard for entitlement cards in all these areas. Interim hybrid solutions that combine legacy magnetic swipe card or bar code based systems with smart card readers are an acceptable outcome by March 2006, although councils will need to demonstrate a long-term strategy to adopt smartcards as the corporate standard.
All these systems will need to be integrated from end to end – for this outcome, stand-alone web-based systems that might be acceptable for R13 will not be acceptable.
Around 46 million people in the UK already carry and use a smart card every day. Incorporating different local authority service and authentication functions onto a single smart card can provide sustainable and cost effective deployment of the technology. A single integrated card management system to manage the administrative functions of activating, revoking and renewing cards for different applications can also reduce the workload associated with current card systems. |
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| ESD Toolkit: | Click here for relevant ESD-Toolkit page | |
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| Nat Projects: | Data is no longer maintained | |
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| LGSL refs: | 438, 442, 456 | |
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| Partnerships: | Data is no longer maintained | |
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| Products: | Data is no longer maintained |
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| Other links: | |
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| Technology components: | A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
I - e-Payments
L - Local Land & Property Gazetteer
M - Access Channels |
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| URL for this page: | http://www.brent.gov.uk/egr.nsf/POByRefLP/G12 | |
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