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Reference:G23
 
Title (unofficial):Website usability
 
Category:13. Take up of web services
 
Suggested Sponsor(s):Head of Web Services
Head of ICT
 
ODPM desc:Adoption of recognised guidelines for usability of website design
 
IDeA guidance:This outcome distinguishes “usability” (a good experience) from the “accessibility” outcomes (i.e. available to partially-sighted, etc.) in Section 12. A ‘usable’ site is one that is: .. Intuitive to use .. Efficient to use .. Easy to remember .. Enjoyable to use .. Consistent in its behaviour

Councils wishing to fulfil the requirements of this outcome should follow LAWS usability guidelines and implement them across all council websites. This report - "Usability and accessibility guidelines for websites. Report by IBM" - is available from the Product Catalogue at http://repository.localegovnp.org.uk/pp/publication/detail.asp?id=18825 (you will need to have registered in order to download this).

High level headings from the guidelines include:
• Allow citizens to customise
• Build on the citizen’s prior knowledge
• Create a feeling of progress and achievement
• Design the site to support the citizen’s preferred method of connection
• Do not compromise usability for function
• Keep the citizen out of trouble
• Provide proactive assistance
• Make actions predictable and reversible
• Use visual design to communicate the meaning and importance of elements of the site
• Write in a way that makes it easy for citizens to read on a computer screen
 
ESD Toolkit:Click here for relevant ESD-Toolkit page
 
 
Nat Projects:Data is no longer maintained
 
LGSL refs:
 
Partnerships:Data is no longer maintained
 
Products:Data is no longer maintained
 
Other links:ISO are working up usability standards – see http://www.userfocus.co.uk/articles/ISO23973.html

The e-Envoy’s office issued a usability Framework in 2003.
 
Technology components:E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
K - Geographic Information System
L - Local Land & Property Gazetteer
M - Access Channels
 
 
URL for this page:http://www.brent.gov.uk/egr.nsf/POByRefLP/G23
 
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Last updated : 02/03/2006 02:35:49 PM