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| Priority Outcome |
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| Reference: | R10 |
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| Title (unofficial): | Online payments |
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| Category: | 06. Payments |
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| Suggested Sponsor(s): | Head of Finance |
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| ODPM desc: | Online facilities to be available to allow payments to the council in ways that engender public trust and confidence in local government electronic payment solutions (e.g. email receipting/proof of payment, supply of automatic transaction ID numbers). |
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| IDeA guidance: | To fulfil this requirement, councils will need to establish facilities for people to make credit and/or debit card payments via the council website. Guidance on best practice in this area is being produced as part of the e-Pay National Project.
The facilities can be procured as part of a specific application system (for instance, a leisure booking system or dedicated online payments system), or provided by a third party (such as the government gateway or a specialist online payments provider). They will need to be integrated into the council’s website. Wherever possible, the payment screens and processes should be common across all parts of the council.
Security and certification of secure servers (such as Verisign) are all specified by the card service providers (notably Barclays and Nat West/RBS Streamline) and are a condition of being provided with online merchant ID’s. However, councils will need to ensure that there is a clear audit trail from payments to appropriate customer accounts – such as council tax, parking fines or licensing. This will usually require integration with the council finance system.
When a payment is made, the council’s systems should automatically generate an electronic payment receipt that is emailed to the customer, including a transaction ID number. This will require the customer to supply an email address. Most web-based payment systems also allow customers to print off a transaction confirmation page (including transaction ID number). These are essential good practice measures to maintain public trust and confidence and encourage the take-up of e-payment services. |
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| ESD Toolkit: | Click here for relevant ESD-Toolkit page | |
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| Nat Projects: | Data is no longer maintained | |
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| LGSL refs: | 18, 19, 27, 37, 51, 56, 57, 115, 119, 120, 122, 123, 146, 147, 151, 318, 330, 333, 368, 373, 422, 439, 443, 444, 446, 453, 462, 463, 464, 468, 471, 474, 477, 510, 517, 519, 521, 522, 526, 598, 606, 610, 644, 663, 672, 698, 704, 722, 799, 805, 807, 808, 809, 817, 826, 827 | |
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| Partnerships: | Data is no longer maintained | |
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| Products: | Data is no longer maintained |
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| Other links: | |
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| Technology components: | A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
I - e-Payments
L - Local Land & Property Gazetteer
M - Access Channels |
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| URL for this page: | http://www.brent.gov.uk/egr.nsf/POByRefLP/R10 | |
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Last updated : 12/16/2005 09:50:02 AM
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