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Priority Outcome Click for IDeA Priority Outcomes page IDeA logo
 
Reference:R18
 
Title (unofficial):Local care services information
 
Category:10. Support of vulnerable people
 
Suggested Sponsor(s):Head of Social Care
 
ODPM desc:Comprehensive and dedicated information about access to local care services available over the web and telephone contact centres.
 
IDeA guidance:To fulfil the requirements of this outcome councils will need to offer a comprehensive information service via their website and make that information available to staff handling telephone and personal callers.

The information will need to cover all care services available from the council and local third parties, and as a minimum should cover the following:
• A list of the services the council provides (both directly & indirectly), plus basic details of what they entail. This should include some of the basic eligibility criteria (e.g. age, locality)
• A list of other organisations that can provide advice or help regarding commonly requested services that are not part of the council’s remit (e.g. Age Concern, Cruse Bereavement Care, Crossroads).
• How people should request services or assessments
• An explanation of the process of assessment and any timescales the authority works to.

Councils should also bear in mind the cross-cutting requirements for content management.
 
ESD Toolkit:Click here for relevant ESD-Toolkit page
 
 
Nat Projects:Data is no longer maintained
 
LGSL refs:190, 209
 
Partnerships:Data is no longer maintained
 
Products:Data is no longer maintained
 
Other links:Care Direct initiative http://www.caredirect.gov.uk
 
Technology components:A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
K - Geographic Information System
L - Local Land & Property Gazetteer
M - Access Channels
 
 
URL for this page:http://www.brent.gov.uk/egr.nsf/POByRefLP/R18
 
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Last updated : 01/25/2006 05:09:34 PM