| Priority Outcome |
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| Reference: | G25 |
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| Title (unofficial): | Change of address |
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| Category: | 14. Doing business with the council |
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| Suggested Sponsor(s): | Head of Customer Services |
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| ODPM desc: | Facilities to support the single notification of a change of address, i.e. a citizen should only have to
tell the council they have moved on one occasion and the council should then be able to update all
records relating to that person to include the new address |
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| IDeA guidance: | To fulfil this outcome, councils will need an up to date well-maintained Local Land and Property Gazetteer. As a minimum, the outcome would be fulfilled through the provision of a customer e-form (linked to the Gazetteer) listing systems to update, with automatic distribution to relevant officers. However, the outcome is designed primarily to reflect Customer Relationship Management principles on how customer information is acquired and used in a joined up and integrated way.
Customers will need to supply relevant information that will enable councils to identify them in their records, e.g. address of property being vacated, forwarding address, email address, reference numbers. Once the council has received the change of address details, sending out service forms that the customer is required to complete formally could fulfil any legal requirements for particular services.
Change of address notifications will require a checking and quality control mechanism for the update of CRM records. Notifications to all appropriate systems administrators of the list of suggested changes could then be sent via email or an automated system.
A number of councils are already registered with www.iammoving.com for change of address services. |
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| ESD Toolkit: | Click here for relevant ESD-Toolkit page | |
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| Nat Projects: | Data is no longer maintained | |
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| LGSL refs: | | |
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| Partnerships: | Data is no longer maintained | |
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| Products: | Data is no longer maintained |
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| Other links: | NLPG www.nlpg.org.uk |
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| Technology components: | A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
K - Geographic Information System
L - Local Land & Property Gazetteer
M - Access Channels |
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| URL for this page: | http://www.brent.gov.uk/egr.nsf/POByRefLP/G25 | |
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