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Reference:E02
 
Title (unofficial):Customer satisfaction with community information
 
Category:02. Community Information
 
Suggested Sponsor(s):Head of Corporate Services
 
ODPM desc:Agreed baseline and targets for customer satisfaction and efficiency savings between the supplying organisations on shared community information initiatives
 
IDeA guidance:This outcome is a voluntary one agreed by high performing councils as part of the IEG3 grant claim process.

To fulfil this requirement, Councils will need to include a customer satisfaction question on “quality and accessibility of information on local organisations, clubs and groups” in periodic citizen surveys, baseline the response, and set a target for improvement. Districts and Counties should collaborate so as to avoid unnecessary replication.

The baseline for organisations and groups will be the collective cost to the groups of promoting themselves and their job vacancies individually. Savings will come when compared to the (targeted) reduced costs when they make use of council-hosted (or council-brokered) facilities.

For Counties and Districts savings will come through collaboration rather than replication.
 
ESD Toolkit:Click here for relevant ESD-Toolkit page
 
 
Nat Projects:Data is no longer maintained
 
LGSL refs:
 
Partnerships:Data is no longer maintained
 
Products:Data is no longer maintained
 
Other links:
 
Technology components:A - Customer Database
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
K - Geographic Information System
L - Local Land & Property Gazetteer
M - Access Channels
 
 
URL for this page:http://www.brent.gov.uk/egr.nsf/POByRefLP/E02
 
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Last updated : 04/26/2005 11:40:01 AM