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| Reference: | R07 |
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| Title (unofficial): | Reporting of environmental issues |
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| Category: | 04. Local environment |
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| Suggested Sponsor(s): | Head of Environmental Services |
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| ODPM desc: | Public reporting/applications, procurement and tracking of environmental services, includes waste management and street scene (e.g. abandoned cars, graffiti removal, bulky waste removal, recycling) |
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| IDeA guidance: | To fulfil this requirement councils will have to operate a system to manage, report and track all environmental service operations. In most cases this will probably be some form of customer relationship management or customer contact tracking system integrated with an environmental services back-office system – although other solutions are equally valid.
Councils should refer to the cross-cutting CRM requirements of Section 14 in this context.
As a minimum the system will have to be able to operate an online form or other event reporting interface, log the contact, forward it to appropriate staff and then manage and track key stages in the resolution of the task. This will include the e-procurement of all goods and services involved in the environmental services operation. Waste management operations should track all customer contact of whatever kind, from initial report to resolution and should offer up to date online information of refuse collection times and any current difficulties. A management interface should report on customer contact and services delivered in this way.
Services involving third party agencies – such as the disposal of abandoned cars – should involve secure online messaging systems (i.e. encrypted email as a minimum) to notify and track communications between agencies or use jointly-managed systems with common access protocols. |
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| ESD Toolkit: | Click here for relevant ESD-Toolkit page | |
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| Nat Projects: | Data is no longer maintained | |
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| LGSL refs: | 372, 382, 383, 400, 432, 518, 519, 521, 524, 526, 528, 530, 533, 536, 537, 545, 550, 555, 557, 560 | |
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| Partnerships: | Data is no longer maintained | |
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| Products: | Data is no longer maintained |
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| Other links: | |
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| Technology components: | A - Customer Database
B - Customer Tracking
C - Data Warehousing
D - Middleware & Web Services
E - Workflow, Messaging & e-Forms
F - Document & Records Management
G - Content Management
H - Security, Authentication & Smartcards
I - e-Payments
J - e-Procurement
K - Geographic Information System
L - Local Land & Property Gazetteer
M - Access Channels |
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| URL for this page: | http://www.brent.gov.uk/egr.nsf/POByRefLP/R07 | |
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Last updated : 01/25/2006 03:13:22 PM
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