You Said, We Listened

We welcome all comments and suggestions from members of the public who use our services. Here are some of the things we have done to help meet your requests.

                                   
You said:
You would like us to stock books in the Singhalese language...

We listened:
A new selection of Singhalese books will now appear on the shelves at Kingsbury Library soon.
                                      
You said:
You would like children's areas to be separated from study areas.

We listened:
The new Neasden Library Plus has been designed to separate these areas.
                                         
You said:
You would like a copy of the Holy Bible to be made available in Large Print and CD format at Willesden Green Library.

We listened:
These formats are now available.
                                    
You said:
Why don't we have events focused on Christmas in Brent?

We listened:
Libraries, Arts and Heritage organised a programme of events over Christmas 2008, including a pantomime at Willesden Green Library.

You said:

You would like our ICT services to improve:

• You would like the service to be more reliable
• You would like access speeds to be faster
• You would like the most up-to-date software
• You have experienced problems using the children's PCs

We listened:

• We are currently replacing elements of our computer hardware, including hard disks. This will enable all PCs to work much faster and and the new hardware will improve reliability
• We have installed new monitoring and anti-virus software which will enable us to offer a much more reliable service, which is less prone to virus attacks. The new monitoring tools will also enable us to see when a PC has faults and roll out changes more quickly
• All public PCs now have Microsoft Office 2007 installed and we will shortly upgrade to Internet Explorer version 7
• We have utilised a new desktop application (SiteKiosk) which will make our catalogue and children's PCs more reliable