About the One Stop Service

• One Stop Service history
• Achievements
• Standards and performance indicators
• Annual report 2006-2007 (.pdf, 1385Kb)

   07/08 Annual Performance report will be published in Dec 08

• Telephone service survey February 2008  (.doc, 37Kb)
• Feedback from customer suggestions and comment cards 2007  (.doc, 30Kb)
• Complaints summary April-September 2007  (.doc, 110Kb)
• Feedback from complaints about the service 2007  (.doc, 30Kb)
• One Stop Local office snapshot survey 2007 (.doc, 37Kb)
• Email and Online service survey Nov 2007 (.pdf, 353Kb)