Privacy
Privacy statement
This website is owned, managed and run by Brent
Council. Our privacy policy covers The London Borough of Brent
and its website only.
Should you have any queries about the site please email webteam@brent.gov.uk.
What personal information do we collect?
In some areas, we may ask you to register your name, email
address and relevant personal details. We will also collect
information from you if you complete any other forms on our site or
if you contact us with comments or specific requests.
This information is only used for the intended purpose and, if
we wish to use it for any other purpose, we will normally ask you
first. In some cases the council may use your information for
another purpose if it has a legal duty to do so, or to provide a
complete service to you, or if there is a risk of serious harm or
threat to life.
If you choose to complete any of our on-line forms, Brent
Council will not use the personal information you provide us with
for marketing purposes without first gaining your
consent.
We may pass your details on to third party service providers who
are contracted to Brent Council in the course of dealing with your
request. These third parties are obliged to keep your details
securely, will use them only to fulfill the request and will
dispose of the information at the appropriate time.
Where services are delivered on the internet we also use cookies.
Disclosure
We will only use personal information you send us for the
purposes for which you provide it. Once your information has been
collected by the council, it may be used by other council
departments, where necessary, to provide a complete service to you.
It is for this reason that we do link your information together,
for example, to save you providing your information more than
once.
We will only hold your information for as long as necessary for
these purposes and will not pass it on to any other parties, except
where required to carry out our duties and functions as a local
authority or if there is a risk of serious harm or threat to life.
All employees and subsidiaries who may have access to your personal
data are obliged to respect the confidentiality of your personal
data. All your communications to us are protected against
unauthorised access by third parties.
This authority is under a duty to protect the public funds it
administers, and to this end may use the information you have
provided on this form for the prevention and detection of
fraud.
It may also share this information with law enforcement agencies
and other bodies responsible for auditing or administering public
funds for these purposes.
Confidentiality/security
We give you the option of using a secure transmission method to
send us the following types of personal data:
- primary personal data (such as name and contact details)
- identifiers (such as credit card details, website
password)
All our employees and data processors, who have access to, and
are associated with the processing of personal data, are obliged to
respect the confidentiality of our visitors' personal data.
We ensure that your personal data will not be disclosed to
government institutions and authorities except if required by law
or other regulation.
Email monitoring policy
The use of Brent Council's email system may be monitored and
communications read in order to secure effective operation of the
system and for other lawful purposes.
Asking us for information we may hold about you
You can ask us for information we may hold about you by sending
postal mail to The Data Protection Officer, Brent House, 349-357
High Road, Wembley, Middlesex, United Kingdom, HA9 6BZ. We will
inform you within 40 days if we store any personal information
about you.
You may also write to the above address to request a copy of
your information and we will provide you with a legible copy of the
personal data which we keep about you and to which you are
entitled. This will be sent to you within 40 days of your request-
although we may require proof of your identity and information to
locate your personal data.
We will provide the information without any charge.
Compliance
We will treat any personal information by which you can be
identified (i.e. name, address, email and the like) in accordance
with the provisions of the Data Protection Act of 1998.If you have
an enquiry or concern regarding the processing of personal data by
Brent Council, please contact:
The Data Protection Officer, Brent House, 349-357 High Road,
Wembley, Middlesex, United Kingdom, HA9 6BZ. Or you can send your
request by email to dpo@brent.gov.uk
If you are not satisfied with our response to your concern: you
may wish find out how to make a complaint or Brent
Customer Services.
Alternatively, you can contact the Information Commissioner,
Wycliffe House, Water Lane, Wilmslow, Cheshire, CK9 5AF or see http://www.ico.gov.uk/
Further information can be found on: July 2008 explanatory
leaflet (.pdf, 75Kb)
Data matching
Code of Data Matching Practice
This authority is required by law to protect the public funds it
administers. It may share information provided to it with other
bodies responsible for auditing or administering public funds, in
order to prevent and detect fraud.
The Audit Commission appoints the auditor to audit the accounts
of this
authority. It is also responsible for carrying out data matching
exercises, although this authority may also participate in
exercises carried out by other agencies.
Data matching involves comparing computer records held by one
body
against other computer records held by the same or another body.
This is
usually personal information. Computerised data matching allows
potentially fraudulent claims and payments to be identified. Where
a match is found it indicates that there is an inconsistency which
requires further investigation.
No assumption can be made as to whether there is fraud, error or
other
explanation until an investigation is carried out.
The Audit Commission currently requires us to participate in a
data matching exercise to assist in the prevention and detection of
fraud. We are required to provide particular sets of data to the
Audit Commission for matching for each exercise, and these are set
out in the Audit Commission's handbooks, which can be found at
http://ww.audit-commission.gov.uk/nfi
The use of data by the Audit Commission in a data matching
exercise is
carried out with statutory authority under its powers in Part 2A
of the Audit Commission Act 1998. It does not require the consent
of the individuals concerned under the Data Protection Act
1998.
Data matching by the Audit Commission is subject to a Code of
Practice.
SMS
SMS
Please note that the use of SMS is entirely voluntary. If you
make use of these services, please take time to read through the
guidelines that apply to them.
The transmission of SMS messages via public networks is an
unprotected medium, and these messages can potentially be
intercepted and tampered with by third parties. This means that
third parties are able to not only intercept the contents, but also
to amend them and also identify the recipient and sender of the SMS
message.
Brent Council is not responsible if a short message (SMS) is
unable to reach the recipient on time or is unable to reach the
recipient at all. For technical reasons, Brent Council is unable to
guarantee the availability of the SMS service. Brent Council does
not accept any liability whatsoever for losses resulting from SMS
messages being received late or not at all.
All short messages sent from Brent Council to the recipient are
not chargeable at the point of sending. Brent Council reserves the
rights to make the final decision on charging for sending short
messages. Although Brent Council provides SMS services free of
charge, users may be charged extra by their mobile phone operator
for messages. Brent Council shall not be held liable for such
costs.
Brent Council will only hold sufficient personal details for the
sending of short messages. The personal details held will only be
used for the intended lawful purpose and Brent Council will not
disclose this information to any third party unless required to do
so by law.
Terms
Summary of terms
Browser - Software used to locate and display
Web pages. Popular ones are Microsoft Internet Explorer, Firefox,
Safari, Chrome and Opera.
Cookies - Cookies are small text files that can
be used by web sites to improve a user's experience when using the
site. We do not use cookies to store personal data nor do we link
information stored in cookies with personal data about specific
individuals.
If you want to delete any cookies that are already on your
computer, please refer to your file management software or you can
access them through some types of browser. More information
about cookies, including how to block or delete them, can be found
at AboutCookies.org
IP (Internet Protocol) - All networks connected
to the internet use IP, the technical standard which allows data to
be transmitted between two devices. TCP/IP (Transmission Control
Protocol/Internet Protocol) is responsible for making sure messages
get from one host to another and that the messages are
understood.
IP address - Each device connected to the
Internet will be allocated an IP address which may look something
like 198.184.98.9
Web server - The host computer that generates
the contents of the web page before it is sent to your
computer.
