Phone: 020 8937 1200
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Green Zone leaders' advice

Thank you for becoming a Green Zone leader! We recognise that your involvement in the Green Zones scheme is voluntary and this commitment is valued by us. We will provide support to you at each stage of the Green Zones process. 
 
Some useful information for becoming a Green Zone:

 

 

Door stepping advice

  • You may feel a bit nervous about the idea of knocking on your neighbours' doors for information, especially if you have never done anything like this before.  Don't worry.  People are usually very responsive and are inspired into action.
  • Take confidence from the fact that you live on the street and are probably a familiar face to your neighbours. They will almost certainly appreciate your help.
  • It may take between 10 and 15 minutes to work through the survey with your neighbour, or sometimes a little longer.
  • The evening and weekends are usually the best time to visit.
  • Your neighbour may raise other issues during your doorstep discussion.  To help you if this situation arises, a list of useful contacts is provided at the bottom of the page.

 
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Health and Safety Advice 

 

  • Let someone know where you are going and how long you plan to be.
  • Take your mobile phone in case you need it and make sure it's charged.
  • Consider carrying a personal alarm.
  • After dark, keep to well lit places.
  • Keep valuables hidden from view.
  • Do not go into the home of someone you do not know.
  • Ensure you wear sensible footwear and appropriate outdoor clothing.
  • Avoid confrontational situations.
  • If you are confronted by an angry/ abusive person, keep your distance and maintain your personal space.
  • Walk away if you feel threatened or offended.
  • If there is a difficult situation, ask us to deal with it.  You can contact StreetCare's Control Room for additional support on 020 8937 5781.

 
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Code of conduct

 

  • All the information you gather in this survey is subject to the Data Protection Act 1998.  This means that all data should be handled sensitively and forwarded to the Green Zones Coordinator.
  • At no point should you bring the council or any of the project partners into disrepute.

 
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Useful Contacts

StreetCare

020 8937 5050 - all reports and enquiries, for example grafitti, fly tips, litter, abandoned vehicles, street trees, street lighting. email:  streetcare@brent.gov.uk

 

Brent Council 24 hour switchboard

020 8937 1234

 

Brent Council Transportation

020 8937 5113 - to report broken paving stones, potholes, traffic issues and pavement and road issues.   email:  transportation@brent.gov.uk

 

Brent Council Environmental Health

020 8937 5252 - pest control, noise and nuisances, alley gating and any other issues on private land.  email:  env.health@brent.gov.uk

Brent Council Community Safety Team

020 8937 1058  email:  cst@brent.gov.uk

Councillor Surgeries

020 8937 1200  email:  customer.services@brent.gov.uk

Anti Social Behaviour Team
020 8733 3932  email:  asb@brent.gov.uk

Three Valleys Water operational enquiries http://www.3valleys.co.uk/
08457 823 333

Thames Water leakline http://www.thames-water.com/
0800 714 614

Reporting untaxed vehicles to the DVLA www.dvla.gov.uk
08000 325 202 - enforcement hotline

National Grid UK (gas) http://www.nationalgrid.com/
0800 111 999

Environment Agency: http://www.environment-agency.gov.uk/

General Enquiries: 08705 506 506 Incident hotline: 0800 807 060

 

If you have any further questions, please do not hesitate to get in touch with us at streetcare@brent.gov.uk or tel. 020 8937 5050.

 

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Updated 11/13/2009 11:40:19 AM