Customer services

Brent Customer Services provide residents and visitors to Brent with access to a wide range of council services. You can obtain information about or request the services provided by the council via the Brent website whenever you want to.    

If you cannot find an answer to your question or are unable to request the service you need on the Brent Internet you can use the online enquiry form to contact us.   

You can also contact us by telephone on 020 8937 1234, email customer.services@brent.gov.uk or by visiting our local offices or self service contact points. 

Popular contacts

In order to resolve particular types of enquiries promptly it may be easier to email: 

• council tax enquiries: counciltax@brent.gov.uk
• business rates enquiries: nndr@brent.gov.uk
• benefit enquiries: benefits@brent.gov.uk

Answers to popular questions

Click on the links below to find out the answers to some of our most frequent enquiries:

• When will I receive my next benefit payment?
• What is my council tax property band?
• How do I get rid of bugs/pests in my home?
• How do I apply for a blue disabled parking badge?
• How do I apply for a parking permit?

Website enquiries

If you have an enquiry regarding this website, for example, you have a problem finding or viewing any of our webpages or you would like to update your entry in one of our online directories, please contact webteam@brent.gov.uk

Local offices

Local offices 

Our two local offices are enquiry centres for callers in person. Based at Brent House, Wembley and Harlesden Job Centre Plus, we are open from 9am to 5pm Monday to Friday.

As well as access to induction loops, interpreters, freephones and computers, our services include housing and council tax benefit, council tax, school admissions, blue badges, taxi cards, concessionary travel passes, social Services, Brent Housing Partnership enquiries and information about other council services. We also provide planning and building control services in Brent House only.

• Brent House local office 
• Harlesden Job Centre Plus local office 

Brent Contact Points

Contact points have self-service touch screen computers and free phones available for people to make enquiries.

• Kingsbury Library Plus
• Harlesden Library Plus
• BACES, Carlton Centre 

Customer promise

Our commitment to you

You have the right to expect good quality, easily accessible council services and information.

Our service standards apply to everyone working for us.

We aim to:

• greet you within five minutes of arriving at a customer service centre
• ensure that you do not have to wait for more than 30 minutes to be seen by an officer before your enquiry can be handled
• answer 80 per cent of all calls received and respond to voicemails and messages within 24 hours
• acknowledge written enquires (by post or fax) within five working days
• acknowledge email and SMS enquiries within 24 hours
• respond to written enquiries within 15 days
• respond to all stage 1 complaints within 20 working days
• respond to all stage 2 complaints within 30 working days.

You can expect:

• all of our staff to be fully trained, customer service professionals
• us to help you with any council enquiry, complaint or suggestion
• to be given a warm and enthusiastic welcome
• to be provided  with up to date information about your enquiry or complaint whenever you ask us
• us to be sensitive to your needs and do our best to ensure that you can make best use of our service.