Arriving

Getting there

The address is Brent Civic Centre, Engineers Way, Wembley HA9 0FJ and public transport and walking are the best way to visit.

The 83, 92182 and 206 buses all stop near the building and the nearest station is Wembley Park (Metropolitan and Jubilee lines). View the local bus route map pdf and live local travel updates.

There is Blue Badge parking and cycle spaces at the centre, but only a limited number of paid-for parking spaces. Go to the Brent Civic Centre car park page for more information. 

Main foyer and reception

As you enter the civic centre through the main reception area our staff will be available to direct you to where you need to go.

On the ground floor, to the right of the main entrance, you'll find the library and the customer self-service area where Customer Services Officers will be on hand to show you how to use the self-service computers, and explain which services and information you can access online.

Also to the right you will see The Drum at Wembley area which houses the council chambers and Grand Hall.

The Registration and Nationality Service is located to the left as you enter.

The 'Public areas' tab above will tell you more about all the areas in the centre.

Location map

Public areas

Ground floor level

The ground floor houses the entrance foyer and reception as well as the Registrar's Suite, an exhibition space and the amphitheatre performance space.

Council offices

Located from the 2nd floor up in the large 'L' shaped section of the building.

The sections of The Drum at Wembley

Ground floor

Wembley Library and the Customer Service Centre (ground floor and mezzanine floor). The Library Café is located within Wembley Library.

First floor

The Grand Hall, Winter Garden and Olympic View rooms (capacity for 1,000 seated conference-style, or 700 seated dining-style - perfect for weddings, dances and banqueting).

The first floor is also home to The Melting Pot restaurant, public bar and gallery space.

Second floor

No event spaces, but the second floor houses the AV room, which is used to operate audio-visual equipment for The Grand Hall.

Third floor

Council chamber and committee rooms, and outdoor terrace area.

Because the Full Council meets only ten times a year, the council chamber has been designed so it can be used as a conference hall for other events.

The committee rooms can also be used as board rooms and have a capacity for 70 people seated conference-style.

When the main board rooms are opened fully they can be used for event day hospitality and post-wedding celebrations, as they have direct access to the terraces and great views.

Fourth floor

Group offices, Mayor's suite and Members' lounge for councillors.

Outside

Large garden to the West of the building, with three sections, allowing a range of events to take place including weddings, hire and public access.

Visiting Customer Services

Are you visiting our customer services centre in Brent Civic Centre?

Opening hours: Monday to Friday 9am to 5pm

On the ground floor, to the right of the main entrance, you'll find the library and and next to the that the Customer Services Centre.

You will first see the customer self-service area where customer services officers will be on hand to show you how to use the self-service computers and phones and explain which services and information you can access online.

If you need to speak with someone about one of our services you can speak to someone in person on the mezzanine floor above which is accessible by both lifts and stairs.

You will be guided to the reception and given a numbered ticket that will allow you to wait to see the relevant advisor for your enquiry.

You will be able to see where you are in the queue on the large screens in the main waiting area.

Have you pre-booked a visit to the customer services centre?

If you already have a pre-booked appointment to see a customer service officer there is no need to take a numbered ticket. 

Instead you should ring the officer on the number given in your appointment letter and they will tell you where to go. 

Phones are available in the customer service centre and in the self-service area downstairs.

Wifi

Wifi at Brent Civic Centre

A free wifi service is available for visitors to Brent Civic Centre. To access the wifi you will need to sign up but only do this once.

To connect your device to the Brent Guest wireless network: 

  1. select LBB Guest from the list of available wifi networks.
  2. open an internet page (which will take you to the welcome/registration page) and then follow the prompts
  3. you will receive a text and email with your password
  4. use this password to get access to browse the internet.