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Accessibility statement for Brent pest control

This service is offered as part of the wider Brent council website. There’s a separate accessibility statement for the main Brent council website and associated web platforms and applications.

This page only contains information about https://pestcontrol.brent.gov.uk

Using this service

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  •          zoom in up to 300% without the text spilling off the screen
  •          navigate most of the website using just a keyboard
  •          navigate most of the website using speech recognition software
  •          listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability:

How accessible this website is

We know some parts of this website are not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections will be listed below on production of our Accessibility Audit which is currently being undertaken by Shaw Trust Accessibility Services

We are working to resolve these issues and will have released them to the website as soon as possible following 23 September 2019.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email us at: webteam@brent.gov.uk

See all our contact details

We’ll consider your request and get back to you in 20 working days.

How we are testing this website:

This website is currently undergoing rigorous testing by the Shaw Trust Accessibility Services and they will report their findings to us in October 2019.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, let us know by emailing webteam@brent.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact us 

General enquiries

Telephone: 020 8937 1234
Email: customer.services@brent.gov.uk
Monday to Friday, 8:30am to 5:00pm

Technical information about this website’s accessibility

London Borough of Brent Council  is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, non-compliances will be listed on the production of our Accessibility Audit which is currently in progress and these issues will then be addressed to ensure compliance.

During the course of using the website there may be occasions whereby issues with images, interactive tools and transactions are not completely accessible, Shaw Trust Accessibility Services are currently identifying potential issues whilst our audits are taking place and these will be addressed in due course.

What we’re doing to improve accessibility

We will work to resolve all identified accessibility issues which are within our control and will release them to the website as soon as possible following completion of the assessments currently in progress and will implement the recommendations as quickly as possible.

We will work with the supplier, Thco to resolve any identified issues where we do not have direct control over their product to make the system more usable for all users.

This statement was prepared on 23 September 2019 and was last updated on 23 September 2019.