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Accessibility statement for Brent2020 website

This service is offered as part of the wider Brent council website. There’s a separate accessibility statement for the main Brent council website and associated web platforms and applications.

This page only contains information about Brent 2020

Using this service

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  •          change colours, contrast levels and fonts
  •          zoom in up to 300% without the text spilling off the screen
  •          navigate most of the website using just a keyboard
  •          navigate most of the website using speech recognition software
  •          listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability:

What to do if you can’t access parts of this website

If you have difficulty using this service, please get in touch by emailing us at: webteam@brent.gov.uk

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, let us know by emailing webteam@brent.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

London Borough of Brent Council  is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by 1 November 2019.

When we publish new content we’ll make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

We will create a register of PDFs and Word documents, which are essential for service delivery and we plan to either fix these or replace them with accessible HTML pages by 23 September 2020.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, we plan to replace as many PDFs as possible with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations.

Pre-recorded video

Most of our videos don't have accurate edited captions. This doesn’t meet WCAG 2.1 success criterion 1.2.2 (captions pre-recorded). None of them have audio descriptions. This doesn’t meet WCAG 2.1 success criterion 1.2.5 (audio description pre-recorded).

The regulations do not apply to pre-recorded videos published before 23 September 2020.

However, any new videos we publish will have edited captions, subtitles or be audibly described.

How we tested this website:

This website was last tested on 13 September 2019 by the Brent London Borough of Culture web development agency, Peter and Paul.

What we’re doing to improve accessibility

We released new code to the website on 23 September 2019 to fix the issues we identified during testing.

This statement was prepared on 23 September 2019 and was last updated on 23 September 2019.