Frequently Asked Questions

Where can I find more information about Government covid-19 grants for my business?

The Government has announced measures to support public services, businesses and people through the coronavirus pandemic, which are available on the Government's Business Support webpage.

The Government’s Business Support Helpline provides free advice and financial help from Monday to Friday, 9am to 6pm. Telephone number for helpline: 0800 998 1098.

The Government’s new support finder tool also helps businesses and self-employed people across Brent quickly and easily determine what financial support is available to them during the coronavirus pandemic. 

What is a Covid-19 Risk Assessment?

All businesses must carry out a health and safety risk assessment looking at what could cause harm to staff and customers and what they can do to reduce the risk of harm. The control of Covid-19 transmission by social distancing and infectious disease control is now a hazard that must be considered within this risk assessment and businesses must demonstrate what practices are in place to control this and in some instances, this must be documented.  In addition to the Government and Public Health England guidance businesses can visit The Health and Safety Executive website to help them develop documentation/procedures for Covid-19. 

To support your risk assessment please refer to the documents on:

View more information on Health and Safety in the workplace.

Which business are not eligible for the business rates holiday?

The following businesses are not eligible: banks; building societies; cash points; bureaux de change; payday lenders; betting shops; pawnbrokers; employment agencies; vets; dentists; doctors; osteopaths; chiropractors; solicitors; accountants; insurance agents; financial advisers; tutors; post office sorting offices; casinos and gambling clubs. 

Find out more about eligibility. 

I am struggling to pay my business rates, what do I do?

If you have difficulties paying your business rates it is important that you contact us as soon as possible to see how we can help you. Please provide the following information so that we can deal with your enquiry promptly:

  • the full name of your business and the address, including the postcode
  • your business rate account reference number (an eight digit reference number starting with a 3)
  • a telephone number (so that we can contact you)
  • an email address (if you have one)

Please get in touch by emailing:

I am struggling to pay my commercial rent, what do I do?

Commercial tenants unable to pay rent because of coronavirus will be protected from eviction if they miss a payment in the next 3 months. The government has further announced businesses will be protected from aggressive rent collection and asked to pay what they can during the coronavirus pandemic.

Please note, however, that you will still be liable for the rent after the deferral period and we encourage you to enter into dialogue with your landlord to come to a suitable payment agreement and to always prioritise your rent payments.

What support is available for creative and cultural industries?

At the end of April 2020, the Mayor of London launched a £2.3m Culture at Risk Business Support Fund to support London’s creative and cultural industries at risk due to the impact of the coronavirus.

Support will be given to grassroots music venues, LGBTQ+ venues, artist workspaces and independent cinemas across the capital that are most at risk of falling into administration and unable to benefit from Government schemes. This will include:

  • £450,000 to the Music Venue Trust to support up to 147 grassroots music venues
  • £225,000 to support up to 56 LGBTQ+ venues in partnership with the LGBTQ+ Venues Forum
  • £1.5m to the Creative Land Trust to support thousands of tenants across 200 artist studios workspaces
  • £150,000 to the BFI to help up to 25 of London’s treasured independent cinemas.

Are there any initiatives to help me bring in cash whilst my business is closed?

The Mayor of London has launched the Pay it Forward crowdfunding platform to enable Londoners to help keep their favourite local businesses stay afloat during the current pandemic. The platform offers 100% free fundraising to help businesses secure trade by pre-selling vouchers, goods and services, which customers can later enjoy when things get back to normal.

Support from other organisations

There are a number of other organisations offering various forms of business support, among them are:

West London Business

Federation of Small Businesses

London Business Hub including:

Power to Change - Community Business Renewal Initiative