Contact Trading Standards

For consumers

If you are a consumer who wants advice or to make a complaint about a trader you should contact the Citizens Advice Consumer Service first. If there are matters which need to be investigated by Trading Standards they will take the details and pass them to us or other Trading Standards departments.

You can contact them by telephone (9am to 5pm - Monday to Friday) 03454 04 05 06.

For businesses

  • Online: Contact the Trading Standings Team using our online form.
  • Phone: 020 8937 5555

Trading Standards
5th floor
Brent Civic Centre
Engineers Way
Wembley
HA9 0FJ

Trading Standards is part of Standards and Enforcement and is a partnership between Harrow Council and Brent Council.

Prefer to remain anonymous?

You can report consumer crime anonymously via the London Trading Standards website.

Report consumer crime here

Please note

If you are providing your information to Brent Council using the above contact details, your information will be collected for the purpose of responding to your request and if applicable, keeping a record of any advice or service provided to you. In addition, businesses information will be retained to assist fulfilling the Council’s statutory duties and/or contractual requirements of enforcing consumer protection legislation or carrying out other Trading Standards functions.

Where applicable or when statutory gateways apply,  information will be shared with different Brent Council departments, other local authorities or regulators for the purposes of providing a complete service to you or to assist with the prevention or detection of crime. The information shall be retained for a minimum of seven years and shall be processed in adherence to your legal rights, including but not limited to, the right to withdraw consent, the right to copies of your information and your right to be forgotten. You have a right to lodge any complaint you may have about us and the use of your data with the Information Commissioner’s Office (www.ico.org.uk).

Further information can be found at www.brent.gov.uk/privacy. You can contact the Council’s Data Protection Officer via dpo@brent.gov.uk , or 020 937 1402.