Urgent call-out for more volunteers: A message from Cllr Muhammed Butt, Leader of Brent Council

3 April 2020

I’ve been a proud Brent resident all my life. But never more so than in these past few weeks. Day after day, I’ve heard from residents who want to help those around them. Residents whose first thoughts were for the wellbeing of vulnerable friends and neighbours. Residents whose primary concern is for those members of their respective communities that might struggle in the days and weeks ahead.

Here in Brent, as in so many places, we are being pushed to our absolute limits. For some, tragically so. And, as is clearer by the day, many more are at real risk of losing their lives. Which is why we must all do all we can to limit those risks. The actions listed on www.gov.uk/coronavirus will help you protect yourself and those around you. They will reduce pressure on our NHS, and that will save lives.

We are still very much at work delivering the services that people depend on. We’re still doing everything we can to help everyone that needs it. You’ll soon find a handy flyer landing through your letterbox, setting out all the ways we can support you and your household at this most challenging of times.

As I say, despite those challenges, there is still this huge sense of community with what feels like a massive outpouring of kindness. Last night, for the second time, my whole street came to their doors to clap for our carers. It was another great moment that shone a light on our incredible NHS workers. I want to thank them, as well as all the council staff and critical workers up and down the country who are doing an absolutely fantastic job. Thank you also to all of the volunteers who have come forward wanting to help; your support will be invaluable and we’re in the process of contacting everyone who has put their name forward.

Finally, thank you to all of the businesses, organisations and faith groups stepping up and offering their support. Just today I’ve heard that the Old Oak and Park Royal Development Corporation have generously donated to the borough’s foodbanks in order to help get food to the people who need it most so while self-isolating at home. And we have received an offer from Neasden Temple to use their building and volunteers for food aid and distribution should we need it. These are just two examples of many, many more where people are going above and beyond to help during this crisis. To everyone who is contributing to the collective fight back, on behalf of the council and the borough, thank you.

Your chance to help

We know lots of you want to volunteer and help in this crisis - so here’s your chance. We need even more exceptional people to step forward and help with the borough’s efforts to provide a safety net for our vulnerable residents during this pandemic.

We’re working in close partnership with the voluntary sector, and through the CVS, who will help match your strengths, skills and attributes with the jobs that need doing now.

Fill out the sign up form to register as a volunteer today.


Carers protected with PPE

Brent’s 23,000 critical care staff will be hitting the front-line fully protected, after more almost two million items of personal protect equipment (PPE) were delivered to the council. The gloves, aprons and masks will help shield approximately 2,250 vulnerable people aged over-70 in the borough.

Phone calls to highest risk residents

Residents who the NHS have identified as being most at risk from coronavirus (COVID-19) are receiving telephone calls from the council, to make sure they are aware how to access support if they need it. If you receive a call from us, read on and find out how to check if a phone call is genuinely from us.

Bridge Park transformed to get emergency food parcels to the most vulnerable

Bridge Park Community Leisure Centre has been transformed into a hub to deliver food and essential supplies to people who are most at risk and self-isolating. Working in partnership with local food banks, the first 100 doorstep deliveries have already taken place.

Social distancing signs to be installed in parks

Signs will soon appear in parks across the borough, advising people to social distance by stating two metres apart. The first sign has already been installed at Woodcock Park.

Emergency help and support


Do you need help getting food or medicine delivered to you while you’re in isolation? If you are struggling and need extra help, call our helpline on 020 8937 1234 open 8am to 8pm, Monday to Friday or email coronavirus@brent.gov.uk

For specialist support including for emergency childcare, domestic abuse, homelessness, or help for individuals with more complex needs (for example, washing and dressing) you can call a number of services directly on the numbers listed below. All lines are open Monday to Friday between 9am and 5pm unless otherwise stated.

Deaf and hard of hearing customers can call us using SignVideo from their own home, for free. The service is available between 9am and 5pm, Mondays to Fridays.

Children at risk

If you have any concerns about a child being harmed or at risk of harm, call:

  • Brent Family Front Door, on 020 8937 4300

Emergency childcare

For emergency childcare (for vulnerable children or children of key workers), call:

  • Children and Families information service, on 020 8937 3010

Emergency food support

For emergency food support, call:

  • Local Welfare Assistance, on 0208 937 5796

Find more information on emergency food support.

Domestic abuse

In an emergency, always call 999. Several local and national agencies can offer support if you or someone you know is affected by domestic abuse:


Advance is an independent, client-led charity for all of those living in Brent who have experienced domestic abuse (male and female, including teenagers) and their children.

24-hour National Domestic Abuse Helpline

  • 24-hour National Domestic Abuse Helpline on 0808 2000 247.
  • If you are a young person needing support and advice contact Childline on 0800 1111.
  • If you are a male victim of domestic violence in need of support contact Men's Advice Line on freephone 0808 801 0327.


If you are homeless, or threatened with homelessness, call:

  • Housing Contact Centre on 020 8937 2000, choosing option 3

If you are worried about someone sleeping rough:

Private tenants

If you are a private tenant, and you are being threatened with eviction, call:

  • Brent Tenancy Protection Service, on 020 7874 8414

Support at home

For support at home, call:

  • Adult social care on 020 8937 4300

Vulnerable people

Do you know someone who needs urgent help washing, feeding or dressing themselves but doesn’t have friends or family to support them? If you are worried about a vulnerable person and don’t think they have existing support, call:

  • Wellbeing duty phone line, on 020 8937 6589 (8am to 8pm, 7 days a week)

Safeguarding adults

Are you worried about abuse or neglect of a vulnerable adult? Abuse is when someone makes you feel upset, frightened or afraid. This includes domestic abuse. If you are worried call:

  • Safeguarding Adults Team, on 020 8937 4098

Talking therapies support

Anxious, stressed or low mood? Get focused support by phone, video call or online treatments:

Financial support

Discretionary Housing Benefit

If you need support to pay the shortfall between receipt of your Housing Benefit, or the Housing Cost element of Universal Credit, and your full rent charge:


To discuss any housing benefit over payments, due to your circumstances changing, call:

  • The housing benefits overpayments team, on 020 8937 2589

Local Welfare Assistance

If you need support during a one off emergency, and are entitled to Housing Benefit or certain DWP benefits:

Council Tax support

If you are on a low income, or your circumstances have changed, and need help to pay your Council Tax:

Changes to Council Services

All other changes to council services, including parking, waste and recycling and birth, death, marriage and nationality registrations are listed here.

Businesses and employers

The government has announced measures to support business and people throughout the coronavirus pandemic. See the support available  

COVID-19 Business grant payments – details required

To receive a grant payment, eligible businesses need to complete a quick online form

Stay safe and well. If you have any questions, please call our helpline on 020 8937 1234 open 8am to 8pm, Monday to Friday or email coronavirus@brent.gov.uk