Contacting HMRC has changed

4 July 2014

HM Revenue & Customs (HMRC) is introducing a new way to support people who need extra help to get their taxes, tax credits and child benefit entitlements right.

From the end of June 2014, their enquiry centres were replaced by a new service offering specialist help over the phone for those who need it, supported by a mobile team of face-to-face advisers. This service will be accessed through their normal phone lines.

To find out more about the new service and how to access HMRC services go to
www.hmrc.gov.uk/extrahelp.

Getting help from HMRC

To get assistance you should call the usual HMRC phone lines below.

If you have a speech impairment, are deaf or hard of hearing you can contact HMRC by text relay or by textphone.

If you can't use these services and think you may need a face-to-face meeting, you can make an appointment to see us through our website. Visit the address below to find out more.

Child benefit

  • 0300 200 3100
  • 0300 200 3103 (Textphone for customers who are deaf or hearing or speech impaired)

Please have your National Insurance number with you when you phone.

Tax

  • 0300 200 3300
  • 0300 200 3319 (Textphone for customers who are deaf or hearing or speech impaired)

Please have your National Insurance number with you when you phone.

Tax credit

  • 0345 300 3900
  • 0345 300 3909 (Textphone for customers who are deaf or hearing or speech impaired)

Please have your National Insurance number with you when you phone.

Self assessment

  • 0300 200 3310
  • 0300 200 3319 (Textphone for customers who are deaf or hearing or speech impaired)

Please have your unique Taxpayer reference number with you when you phone.

For details of their helplines go to www.hmrc.gov.uk/contactus