Missed bin collections: an update from Cllr Krupa Sheth, Lead Member for Environment

25 July 2019

We are aware that a number of bin collections have been missed in recent weeks. I can completely understand residents’ frustration. It is unacceptable that bins haven’t been collected, especially in this heat.

We have been in urgent talks with our contractor, Veolia, to understand what went wrong with their operation and to make sure that they put this right as soon as possible. They are in the process of going back over the roads that have been missed and are working quickly to make sure all missed bins are collected. Our team are doing everything they can to assist them.

Please continue to leave any bins visible and in front of your property so that the Veolia team are able to collect them.


UPDATE: 29/07/2019

Following the recent disruption to local recycling and waste collections, Veolia have now resolved their operational issues. We apologise for the inconvenience and will continue to closely monitor collections to make sure residents are receiving the highest possible service.