Important information for Housing Benefit recipients and landlords

29 March 2018

A Brent Council spokesperson said: “Brent Council is today apologising to Housing Benefit claimants, and to their landlords, who should have received their regular payment into their bank accounts on Monday, 2 April, the Bank Holiday.  Instead, they will now receive the money due a day later, on Tuesday, 3 April, due to problems with an earlier payment run. We can confirm to any landlords who may therefore receive their rent payments a day late as a result that this was our error, and not that of their tenants, so this should not cause any tenants any major problems.  We are working hard to identify what went wrong with this payment run, so as to ensure that there is no repeat in future.”