Phone calls to residents at highest risk from coronavirus (COVID-19)
28 March 2020
We are currently making calls to residents who the NHS have identified as being at highest risk from coronavirus (COVID-19).
These individuals will have received a letter from the NHS instructing them to self-isolate for a period of 12 weeks, so we will be contacting them as we receive their details to ensure that they are aware of how to access support if they need it.
We want to make sure that we put necessary support in place as fast as possible, so we will be making these calls as we receive new data from the NHS.
This might mean you receive a call from us outside of normal office hours. It's important to stay safe at this challenging time. You can be reassured that calls are genuine as long as they begin with the 0208 937 prefix. We will never ask for your bank details and you should never share your PIN with anyone, or invite someone you don't know into your home.
If you are unsure, you can call back on our helping on 0208 937 1234 from Monday-Friday 9am-5pm.