Residents set priorities for Brent’s new Estate Caretaking Service

11 November 2019

Council tenants and leaseholders across Brent have said that they want the new Estate Caretaking Service to focus on keeping bin areas clean and tackle fly-tipping.

In September, the Council ended its contract with Wettons Cleaning Services Ltd and transitioned the Estate Caretaking Service back in-house. To support this change, Council tenants and leaseholders were asked for their views on the previous Estate Caretaking Service and what the new service should prioritise. The survey received more than 200 responses.

Results from the survey revealed satisfaction was low with the standard of service previously delivered under Wettons but residents were satisfied with the conduct of cleaning staff whose terms have conditions have improved under the transition back in-house.  

This shows the Council has the right people in place and using feedback can start to create the service residents want to see.

Residents who took part said the new service should be tailored to a specific area needs. The majority of residents also said they would like to get involved in monitoring service performance.

A quarter of residents responded that they would be willing to pay more for enhanced cleaning services. However, many of those in favour of paying more live on estates where satisfaction was higher in comparison to other areas of the borough.

Hakeem Osinaike, Operational Director for Housing, said: “We’re taking all this feedback on board as we work towards restructuring and improving the service. And we still want to hear residents’ views as we continue to review Brent Estate Caretaking Service, making changes for the better.”

If you would like to share your thoughts on improving the service, you can do so via email