Can I get support?

 

Am I eligible for support?

When considering if your needs make you eligible for care and support, we consider whether your needs are due to a physical or mental impairment or illness. This includes conditions such as physical, mental, sensory, learning or cognitive disabilities or illnesses, brain injuries and substance misuse.

If you have needs caused by physical or mental impairment or illness, we will consider if the effect of your needs means that you are unable to achieve two or more of the following outcomes:

  • Managing and maintaining nutrition
  • Maintaining personal hygiene
  • Managing toilet needs
  • Being appropriately clothed
  • Being able to make use of the home safely
  • Maintaining a habitable home environment
  • Developing and maintaining family or other personal relationships
  • Accessing and engaging in work, training, education or volunteering
  • Making use of necessary facilities or services in the local community including public transport and recreational facilities or services
  • Carrying out any caring responsibilities you have for a child

As a carer, are you eligible for support?

We consider if a carer’s need for support arises because they are providing necessary care for an adult. The care must be deemed to be ‘necessary’ and should meet two or more of the following:

  • Carrying out any caring responsibilities the carer has for a child
  • Providing care to other persons for whom the carers provides care
  • Maintaining a habitable home environment in the carer’s home
  • Managing and maintaining nutrition
  • Developing and maintaining family or other personal relationships
  • Engaging in work, training, education or volunteering
  • Making use of necessary facilities or services in the local community including recreational facilities or services
  • Engaging in recreational activities

How does the social care process work?

Have a look at the process below which may help you to understand how we assess your needs.

can I get support flow

It is worth remembering that Adult Social Care services are chargeable and you will have to undertake a financial assessment to determine the level of charge you will have to pay.

When carrying out the financial assessment we will look at your income, expenses, savings and investments to work out how much you can afford to contribute towards the cost of your support.

The main things to consider are:

  • if you have capital, savings and/or investments of more than £23,250 you will automatically be required to pay the full cost of your care
  • if you have capital, savings and/or investments of between £14,250 and £23,250, you will be required to pay some of the costs of your care, depending on the value of your assets
  • if you have capital, savings and /or investments of less than £14,250 it will be ignored for financial assessment purposes
  • irrespective of the level of your savings, your income will also be taken into account when calculating your contribution towards your care and will have an impact on the amount you may have to pay.

If you are eligible for care services we will endeavour to complete your financial assessment before services are put in place.

Sometimes this will not be possible if information cannot be obtained from DWP, Housing Benefit or Council Tax information systems, which we use to carry out the financial assessment.

When a financial assessment cannot be completed before care starts you will be charged £29.07 per week for your services. This is the average client contribution made by those who are not eligible for free social care services.

This charge will remain in place until the financial assessment is complete.

If the assessment determines that you should be paying less than £29.07 a week for your care, you will be reimbursed the money owed to you.

If the assessment tells us you should be paying more, the revised charge won’t be backdated to the time when care services started.

You will pay the higher amount from the date that the financial assessment was completed.

How to get an assessment for support

Self-assessment via CarePlace

If you think that you might need help with your care and support, you can complete a self-assessment online via the CarePlace website.

Step 1

On the CarePlace website, please enter your Local Authority as Brent.

Step 2

Answer all the questions that follow with as much detail as possible. This will help us to determine your needs more accurately.

Step 3

Select the tasks that apply to you and click on them to add more information. You can also fill in the text box with anything else you think we should know.

Step 4

Once you have filled in the self-assessment form online, CarePlace will send it directly to us.

We will look through the information you have supplied and will get in touch with you to find out more information if we need to.

Asking us to make your assessment

If you’d rather not complete a self-assessment, you can contact us directly for an initial assessment.

If the initial assessment confirms you may require care and support, a full assessment of your needs will be carried out.

The assessment is to gain an understanding of the problems you are facing. It will identify strengths and abilities and what your family or community could do to help you to live independently.

Before we can help you, we will ask you some questions to help us decide what support you need.

In your assessment, we will ask you:

  • what you think your needs are
  • what problems you are facing
  • what help you have now
  • what help you think you may need?

During the assessment:

  • we will consider your views and wishes
  • you can have your carer, a friend, relative or your GP to speak for you
  • we will get an interpreter if you do not speak English or if you use sign language
  • we will consider your carer's views
  • we will tell you about our services and charges.

What happens after your assessment?

Depending on the outcome of the assessment, one of three things is likely to happen:

  • If you are not eligible for social care services, you will be given information and guidance about services available in Brent which will be able to support you. This is available to everybody regardless of their level of need.
  • You could be given a time-limited reablement service which is free of charge and can last up to six weeks. This is to help regain lost skills and to identify support in your family or community to enable you to remain in your home and live independently.
  • If you are eligible for Adult Social Care support from the council, a support plan will be produced with you to help define what outcomes you want to achieve from the support you will receive.

We encourage people to manage their support using a Direct Payment. This can be used to employ a personal assistant to deliver your care and support or to access community services that meets your needs. The benefit of a Direct Payment is that you have choice and control over who provides your care.

It is worth remembering that Adult Social Care services are chargeable and you will have to undertake a financial assessment to determine the level of charge you will have to pay.

We will review your needs, how well the support plan is meeting those needs and the agreed outcomes at least once a year, unless you contact us before with an issue or problem. 

The financial assessment


You can apply for a financial assessment online or contact us for support with your financial assessment.

When carrying out the financial assessment we will look at your income, expenses, savings and investments to work out how much you can afford to contribute towards the cost of your support.

The main things to consider are:

  • if you have capital, savings and/or investments of more than £23,250 you will automatically be required to pay the full cost of your care
  • if you have capital, savings and/or investments of between £14,250 and £23,250, you will be required to pay some of the costs of your care, depending on value of your assets
  • if you have capital, savings and /or investments of less than £14,250 it will be ignored for financial assessment purposes
  • irrespective of the level of your savings, your income will also be taken into account when calculating your contribution towards your care and will have an impact on the amount you may have to pay.

If you are eligible for care services we will endeavour to complete your financial assessment before services are put in place.

Sometimes this will not be possible if information cannot be obtained from DWP, Housing Benefit or Council Tax information systems, which we use to carry out the financial assessment.

When a financial assessment cannot be completed before care starts you will be charged £29.07 per week for your services. This is the average client contribution made by those who are not eligible for free social care services.

This charge will remain in place until the financial assessment is complete.

If the assessment determines that you should be paying less than £29.07 a week for your care, you will be reimbursed the money owed to you.

If the assessment tells us you should be paying more, the revised charge won’t be backdated to the time when care services started.

You will pay the higher amount from the date that the financial assessment was completed.

The support plan

A support plan (sometimes called a care plan, or a care and support plan) sets out how your care and support needs will be met.

You should be fully involved in the preparation of your support plan, and you and anyone else you request should also get a written copy.

The support plan must set out:

  • the needs identified by the assessment
  • whether, and to what extent, the needs meet our eligibility criteria
  • the needs that the authority is going to meet, and how it intends to do so
  • for a person needing care, which of the desired outcomes care and support could be relevant
  • for a carer, the outcomes the carer wishes to achieve and their wishes around providing care, work, education and recreation, where support could be relevant
  • the personal budget
  • information and advice on what can be done to reduce the needs in question, and to prevent or delay the development of needs in the future
  • where needs are being met via a direct payment, the needs to be met via the direct payment and the amount and frequency of the payments.

With a direct payment, you will receive an agreed amount of money to organise the support you need. This will give you greater choice over who supports you and how and when your support is delivered.

Your care plan should be individual to you, and you should be allowed to have as much involvement in the development of your plan as you wish.

Care and support should help you to:

  • live independently
  • have as much control over your life as possible
  • participate in society on an equal level, with access to employment and a family life
  • have the best possible quality of life
  • keep as much dignity and respect as possible.

You will be entitled to support that meets the needs identified in your plan.