Fast Track your claims

Fast track service

Get a decision on your claim within five working days

We will prioritise and Fast Track your Housing Benefit and Council Tax claim for processing if you upload ALL of the necessary supporting documents at the point of submitting your new claim. Choosing Fast Track means that your claim will be processed quicker so that you can get your Housing Benefit and Council Tax Support entitlement decision in five working days, where on average it may take up to 20 working days.

You can only choose the Fast Track option if you have ALL of the supporting evidence ready to submit electronically with your new claim. 

To apply for Housing Benefit you need to use My Account.

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What is a Fast Track Claim?


To fast track your claim means you will receive a decision on your claim within five working days after you have submitted the claim along with all the required documentation, where on average it may take up to 20 working days.

What is the difference between a normal claim and a Fast Track Claim?


For a normal claim, you are not required to submit all of your documents when completing the form.  This means that we must write to you requesting for the documentation required to assess your claim.  This can cause a delay in making a decision and if entitled, receiving your housing benefit payment or council tax support.  With a Fast Track claim you can receive a decision within five working days providing all documents have been submitted correctly with the form.

What we require from you to Fast Track your claim?


You must provide and upload all of the required documents at the same time when submitting your claim. These documents should be clear and readable.

When you complete a Fast Track claim, on the “Evidence” page you will see a checklist of the documents we require. You must submit all of the documents on this checklist.

What if you do not have a scanner?


Ideally you should scan and send the copies of your documents in a PDF format. However, if you do not have a scanner, you can take a clear picture of the documents. There are several apps available which you can download for free, for example CamScanner and Office Lens. With these apps you can convert the pictures of your documents into PDF format. When taking pictures of your documents, you must ensure that the focus is on the document and the surrounding area is not coming into the picture. After the pictures have been taken, convert these into PDF format and upload them when you submit your Fast Track claim.

Are there any terms and conditions?


Yes, Fast Track claims are subject to the condition that you must submit all of the required documents along with your Fast Track Claim. These documents should be clear and readable.

You can still choose to Fast Track your claim as long as you submit your claim within 1 month of starting the application form and, your claim date will be the day you started the form.

If all the required documents have not been submitted, it will no longer be treated as a Fast Track Claim and we will write to you about the documents we still require. After we receive all the information, on average your claim may take up to 20 working days to process.