Overpayment of benefit

Housing benefit overpayment

Occasionally, housing benefit is overpaid. This usually happens when a change in circumstances is reported late, and by the time the benefit is recalculated, too much benefit has been paid.

If your personal situation alters, please tell us about the changes promptly.

You will receive a notification letter explaining why the overpayment of benefit happened and how much you have to repay.

If you are still receiving benefit the overpayment will usually be recovered from your weekly housing benefit payments, or if you are not receiving housing benefit, the overpayment amount will be invoiced to either the tenant or landlord depending on the circumstances of the case.

If you disagree with the overpayment amount or who we are recovering the overpayment from, you can find out how to dispute this decision here.

If you would like to make an arrangement to pay an overpayment or want to change how you are paying an overpayment, contact our benefit enquiry team.

If you want to pay the overpayment by debit or credit card, please call 020 8937 1717.

Council tax support overpayment

An overpayment of council tax support will be recovered directly from your council tax account. You will receive a revised council tax bill. If you would like to discuss the repayment instalments given on the bill, you should contact the council tax department directly.

If you don't understand the decision please contact us to request an explanation. If you require an explanation in writing, you can ask for this.

If you disagree with the overpayment amount or who we are recovering the overpayment from, you can find out how to dispute this decision here.