About the Children and Families Information Service

The Brent Children and Families Information Service provides information on:

• childcare provision in the London Borough of Brent
• free early education entitlements for 2, 3 and 4 year olds
• children’s centres
• activities for families, children and young people
• local and national services and voluntary organisations which offer information advice support to families with children
• support available to children and young people with special education needs and disabilities
• financial support available to assist with the costs of childcare

We provide information, advice and guidance to:

• families who want information about support available
• childcare providers
• people who are interested in a childminding career
• people who are interested in working in the childcare profession or wanting to set up childcare provision (e.g. nursery/playgroup/before and after school club/holiday playschemes)
• professionals currently working with children and families
• those interested in setting up a childcare provision

Our work is guided by legislation including:

• The Childcare Act 2006 
• SEND code of Practice (2015)
• Children and Families Act 2014 
• The Childcare (Early Years Provision Free of Charge) (Extended Entitlement) (Amendment) Regulations 2017

In using our services we invite you to:

• help us to help you by letting us know if any of our information is wrong or needs updating
• share with us when we have provided a good service
• help us to continue to improve our service by making suggestions for how we can do things differently

You can feedback to us at cfis@brent.gov.uk or if you are unhappy with the service you have received or would like to make a complaint you can also follow the Brent Council complaints procedure.