Having difficulty in paying?

If you are having difficulty paying your Council Tax bill, please read the notes below and take action before things get worse.

Sign up to Direct Debit

Direct debit is a simple, quick and safe way to pay your council tax as we take your instalments direct from your bank or building society account. You can ask to pay over 12 months instead of 10, or however many months remain in the year. You can choose one of four payment dates 1st, 12th, 17th or 28th, provide your bank details and we'll do the rest.

Ask us to spread your bill instalments over 12 months

You have the right to pay your Council Tax over 12 months instead of 10 months; however, you must advise us in advance first. The last instalment will always be in the last month of the financial year, i.e. March. The number of instalments will reduce based on the number of months left in the year. If you would like to request this option please contact us about Council Tax.

Tips to help you stay out of Council Tax debt

If you cannot pay the full monthly instalment at least pay something each week or month. It is in your interest to reduce the amount you owe and stop arrears accruing. Whilst it will not stop recovery action it will be looked at more favourably if you have made payments.

Consider breaking the monthly instalment shown on your bill into weekly amounts and paying each week. You may find it easier to pay lesser amounts each week rather than 1 larger amount each month. So if your monthly instalment is £30 you pay £7.50 each week instead, but please ensure that you have paid the monthly equivalent by the due date shown on your bill.


If you still think you cannot afford to pay anything at all we strongly advise you to have a look at our money advice information or contact a debt advice service such as Brent Citizen's Advice Bureau  or National Debtline. These organisations will discuss your income and expenditure and advise you on how best to deal with your finances. Remember Council Tax is a priority debt ranking above loan repayments, telephone bills, TV subscriptions, etc. Recovery action will take place if you do not pay amounts due, or reach an agreement with us and will result in additional costs being incurred.

Apply for extra help

Council Tax Support is a welfare benefit that reduces the amount of council tax you need to pay.

Your income will determine the discount you are entitled to, along with your individual circumstances. If your circumstances have changed, and you need help to pay your Council Tax:

Households in need of emergency financial support can now receive a one-off payment of £150 towards their Council Tax bill. The credits will be made to accounts of working-age Council Tax payers who are eligible for Brent’s Council Tax Support scheme. The emergency funding will also apply to eligible new claims made for Council Tax Support from 1 April 2020 until 31 March 2021.

Apply for an extra reduction on your Council Tax bill

If you are experiencing exceptional and extenuating circumstances then you may apply for an extra Council Tax reduction under Section 13A of the Local Government Finance Act 1992. Each application is considered on its own merits. To be considered, please contact the team about Council Tax with full details of your circumstances and why you think you should be considered for help. 

Read the Council’s Policy regarding Section 13A 

Resident Support Fund

Brent Council has launched a Resident's Support Fund to help residents suffering financial hardship due to COVID-19.

The fund worth £2.6 million will be broken down into two strands:

  • A grant fund
  • An interest free loan

These will be available to residents to request support with mortgage, rent, council tax arrears, increased household expenditure and paying off debts. The fund will also support residents who do not have access to a computer or cannot afford home internet and need employment support with new skills and training.

To find out more about the Resident Support Fund on our website.