Council tax FAQs
Here are a list of questions and answers that are frequently asked about Council Tax:
Can I view my Council Tax bills online?
By registering and logging into My Account you will be able to view your Council Tax account online, as well as opt in to view and download an electronic bill instead of receiving a paper copy.
I haven’t received my Council Tax bill / I need a copy of my latest bill
By registering and logging into My Account you will be able to view and download your bill online.
What is my balance?
By registering and logging into My Account you will be able to view the balance on your account and answer most of your council tax liability questions.
I live on my own. How do I claim single person discount?
By registering and logging into My Account you will be able to apply for a single person discount and answer most of council tax liability questions.
How can I set up a Direct Debit?
By registering and logging into My Account you will be able to set up a Direct Debit and answer most of council tax liability questions.
How can I stop enforcement agent (previously known as bailiff) action against me?
Contact the enforcement agents immediately to discuss terms, agreeing a suitable repayment arrangement if necessary.
I am moving in, how can I register for Council Tax?
By registering and logging into My Account you will be able to report a new or change of address, view your Council Tax account online, as well as opt in to view and download an electronic bill instead of receiving a paper copy.
I am moving out, how can I close my account?
If you are moving out of a property in Brent, here's how to report a change in circumstances.
I have received a court summons, how can I stop this?
If you have not paid your council tax instalments due or don't keep to an arrangement to pay, the council will issue you with a court summons.
We will ask the magistrates court for a Liability Order which will enable us to to take further recovery action where necessary.
You have the right to attend the hearing to offer evidence to say why you aren't liable for the debt.
If you decide not to attend the hearing at magistrate’s court, please contact us urgently to agree a reasonable arrangement for payment.
To arrange payments
You can email use our online enquiry form, call 020 8937 1790 between 9am and 5pm Monday to Friday or speak to a Debt Advice Agency if you prefer.
If you attend the court hearing, the magistrate will ask if you have a valid defence which will stop a liability order being granted. Valid defences are:
- we have not followed the rules when we asked for payment, for example if we didn't keep to the correct time periods when we sent bills or reminders
- you have paid what you owe
- you are not the person named on the summons.
If you don't have a valid defence the magistrate/District Judge will grant a liability order.
- Full details of what happens if I cannot pay my council tax
I'm unemployed can I get a reduction?
If you are unemployed or on DWP benefits you may be able to apply for council tax support.
How can I get my Council tax refund?
All refunds are paid by BACS into your bank account. Please either email us your bank details or ring us on 0208 937 1790
I don't use all the council's services, can I get a reduction in my Council Tax?
Council tax is your contribution to the many services we provide such as schools, roads, libraries, meals in the home and rubbish collection. The charge includes a payment to Brent Council, the Greater London Authority and also includes charges payable to the Police Authority and the Fire Service.
What are my payment options? Can I get longer to pay?
You can pay your council tax over 12 months instead of 10 months; The last instalment will always be in the last month of the financial year, i.e. March.
The number of instalments will reduce based on the number of months left in the financial year.