Retail Store Supervisor

How to apply

Please complete the registration form and email along with your CV to brent.works@brent.gov.uk.

Please ensure you complete all sections of the form, including the Equality & Diversity Monitoring section and submit both the form and CV together or your application will not be processed.

 

 

Job Title Retail Store Supervisor
Location
Wembley Park
Employer reference
BW929
 
Contract hours

 Full time (Fully flexible)

Salary  Competitive
Number of vacancies

1

 

Estimated start date

July/June 2019

Application closing date

22 April 2019

Summary

A great opportunity to work in the vibrant London Designer Outlet, for a luxury Italian fashion brand. As a Supervisor you will support the management team in ensuring that all sales targets and operational needs are met.  You will be the key link between the business and its staff to ensure they are adequately trained and supported to deliver the perfect customer experience day after day.

 

The role and responsibilities

  • Assisting the management team in exceeding the profitability expectations for the store in sales

  • Assisting the management team in exceeding all KPI targets

  • Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience

  • Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the Store customer service model

  • Actively supervises and coordinates his/her team to ensure all customers receive personalised services

  • Understands customer expectations and coaches the team to meet or exceed them at all times

  • Allocates resources and organizes processes in order to drive efficiency and productivity in a variety of situationsTracks performance data (e.g., best sellers, space allocation, promotion events, etc.) and makes the necessary adjustments to drive productivity and efficiency

  • Creates an appealing, easy-to-shop environment for customers by coordinating the team to consistently execute visual merchandising and housekeeping standards Opening and closing store when required.

  • You will be visibly adhering to the rules and guidelines as expressed in the company hand book, and ensuring your team does the same.  

  • You will embody a Brand ambassador, consistently presenting a positive attitude toward the merchandise and the company

  • Organise and or participate in store meetings, stock takes and other related functions

  • Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with

  • Assuming and completing other duties as assigned by management from time to time

  • Working any additional hours as to the requirements of the job

Key characteristics and skills

ESSENTIAL

  • Must possess a minimum of 12 months’ experience in a senior sales/key holder position within a commercial-focused retail environment

  • Able to help maximize conversion and cross selling

  • Knowledge of and passion for the luxury retail and the fashion industry

  • Excellent communication, interpersonal and coaching skills

  • Must have the ability to motivate a team to achieve and exceed sales targets

  • Must be able to operate the business independently when required, whilst practising a fair play policy and constantly demonstrating ownership, professionalism and integrity

  • Must be able to multi-task with solid organizational and time-management skills.

  • Ability to work a flexible schedule to meet the needs of the business may require weekends and evening shifts.

    DESIRED

  • At least 1 year Management/Supervisory experience would be advantageous

 

Benefits:

  • Bi-annual Uniform selection of own choice
  • Bonus on monthly target achievement

 

How to apply

Please complete the registration form and email along with your CV to brent.works@brent.gov.uk.

Please ensure you complete all sections of the form, including the Equality & Diversity Monitoring section and submit both the form and CV together or your application will not be processed.