Leisure Reception Apprentice

How to apply

Please complete the registration form and email along with your CV to brent.works@brent.gov.uk.

Please ensure you submit the completed form with your CV, or your application will not be processed. The Equality and Diversity Monitoring section of the application is voluntary.

 

 

Job Title Leisure Reception Apprentice
Location
Willesden Green
Reference Code
BW930
Contract hours

30+ Hr / week (inc evenings and weekends)

Salary

£165 Per week

Number of vacancies  1
Potential qualification and progress 

Customer Service Practitioner Apprenticeship Level 2

Estimated start date

 October 2019

Length of apprenticeship

12-15 months

Eligibility criteria

No previous qualifications required.

Application closing date

 30 September 2019

Summary

An exciting opportunity to gain hands on practical experience as a Leisure Receptionist Apprentice. This role is ideal for someone with an interest in the fitness and leisure industry, and will help you to develop a number of core customer related skills. You will be working on a busy reception, and have responsibility for guaranteeing a positive and efficient guest experience. On successful completion of your apprenticeship will obtain a Customer Service Practitioner Apprenticeship Level 2 qualification - as well as functional skills in math, English and IT if required.


The role and responsibilities

The job will involve:

• Maintaining safe, secure, clean, well maintained facilities that are accessible and inclusive for all.
• Ensure that the reception, and associated offices and storage area are kept clean and free from clutter.
• Ensure all customer information is readily available
• Offer a warm and friendly welcome every time
• Deliver a customer experience that generates customer compliments
• Listen, value and respond to all comments made by customers.
• Start shifts on time
• Wear uniform as per the company standard
• Ensure that the ‘Customer Care’ and ‘Bookings and Reception’ standards are delivered consistently as per the company procedures.
• Deliver a customer experience that generates customer compliments
• Ensure knowledge of Site programmes, activities and special offers
• Ensure all ‘bookings and reception’ enquiries are dealt with in an efficient and effective way.
• Attend Meetings as required
• Undertake Training as required. 
• Help develop new members of the team 


Role development will include:
• Ensuring financial transactions are complete without error
• Promoting 30 minutes of activity 5 times per week by providing a wide range of quality activities.
• Ensuring all enquiries are dealt with using sales system as laid out in the companies’ standards.
• Recognising opportunity of sales through enquiries 
• Promoting the concept of 30 minutes of activity 5 times a week.

 

Skills and experience

  • Candidates must be confident and approachable as you will be the first point of contact at the leisure centre.

  • Have a smart and professional manner

  • Enthusiastic

  • Polite 

  • Dedicated to working towards their NVQ

     

How to apply

Please complete the registration form and email along with your CV to brent.works@brent.gov.uk.

Please ensure you submit the completed form with your CV, or your application will not be processed. The Equality and Diversity Monitoring section of the application is voluntary.