Apprentice Cinema Team Member

How to apply

Please complete the registration form and email along with your CV to brent.works@brent.gov.uk.

Please ensure you submit the completed form with your CV, or your application will not be processed. The Equality and Diversity Monitoring section of the application is voluntary.

 

 

Job Title

Apprentice Cinema Team Member

Location

London (Wembley, Harrow, Marylebone)

Reference Code
BW933
Contract hours

30+ Hr / week (inc evenings and weekends)

Salary

£157 per week

Number of vacancies  1
Potential qualification and progress 

Customer Service Practitioner Apprenticeship Level 2 

Estimated start date

 October 2019

Length of apprenticeship

12-15 months

Eligibility criteria

No previous qualifications required.

Application closing date

 30 September 2019

Summary

An exciting opportunity to gain hands on practical experience as a Cinema Team Member Apprentice. This role is ideal for someone with an interest in film, and will help you to develop a number of core customer related skills. You will undertake a number of cinema related activities, and have responsibility for guaranteeing an enjoyable customer experience. On successful completion of your apprenticeship will obtain a Customer Service Practitioner Apprenticeship Level 2 qualification - as well as functional skills in math, English and IT if required.


The role and responsibilities

Customer Service:
• Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette.
• Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket.
• Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business.
• Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person.
• Be knowledgeable about the cinema i.e. services and facilities.
• Ensure all communication via radios is appropriate, clear and concise and where applicable the cinema code words are used.
• Provide information on performance start and finish times, films synopsis and film classification. 
• Be aware of the policy towards film piracy within the cinema.
• Be aware of all film classifications and identification procedure.
• Ensure all lost property is correctly delivered to the appropriate area. 
• Monitor and patrol the auditoria’s for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues.

Sales:
• Work effectively using the correct upselling and suggestive selling techniques.
• Be aware of current marketing promotions and assist as required.
• Sell box office tickets and retail products correctly and follow correct cash handling procedures.
• Assist with stock take as required.
• Ensure all wastage is correctly recorded by following the wastage procedures.
• Keep all retail products stocked sufficiently adhering to First In, First Out (FIFO) process, making sure that there is clean and efficient presentation of all products.

 

Health & Safety:
• Follow the Food Hygiene Regulations and Health & Safety Policies.
• Work efficiently using all pieces of equipment (you have been trained on) correctly and with care.
• Inform management immediately of any breaches or issues within Health & Safety.
• Help monitor maintenance or repairs advising the relevant people of any issues immediately.
• Open and close all areas, ensuring the relevant check sheets are adhered to.
• Undertake cinema cleaning activities including cinema, toilets, back of house areas, auditoria’s, cinema seating, all front of house areas and emptying and removing of rubbish as required.
• Keep informed about business changes by attending staff meetings, reading staff notice boards and asking questions where appropriate
• Adhere to all current policies and procedures.

Ad hoc duties (including but not limited to):
• Working alongside the projection management team as per their instructions. 

Skills and Qualities 

  • Apprentices must be approachable and friendly in order to work within a customer facing environment
  • Good customer service attitude
  • Communication skills
  • Team working skills
  • A helpful and enthusiastic attitude
  • Adaptable and flexible to changing circumstances
  • resourceful and able to work under pressure

 

How to apply

Please complete the registration form and email along with your CV to brent.works@brent.gov.uk.

Please ensure you submit the completed form with your CV, or your application will not be processed. The Equality and Diversity Monitoring section of the application is voluntary.