Housing / Property Management Apprentice

Job Title

Housing / Property Management Level 3 Apprenticeship

Location
Brent Civic Centre, Wembley HA9
Reference Code
BC1007/BW846
Contract hours

36 hours per week

Salary


£15,000 per annum

Number of vacancies 1
Potential qualification and progress 

Please click the link below to the Apprenticeship Standard that you will be working towards.

https://www.instituteforapprenticeships.org/apprenticeship-standards/housingproperty-management/

 

Estimated start date

September 2018

Length of apprenticeship

18 months 

Eligibility criteria

None required 

Application closing date

23 July 2018

Summary

Brent Council are currently looking for a Housing / Property Management Level 3 Apprentice to work in the Housing Management Customer Services Team and the Housing Support Team. This is a front line role so we are looking for confident and friendly individuals ready to make a difference for our customers.

Our apprenticeship schemes at Brent are just one of the ways we grow our own talent within the borough. This apprenticeship is a great opportunity for individuals who are starting out on their work life journey at the age of 16 or you may be considering changing a career for a different working life.

There is no age limit on an apprenticeship and this role will give you hands-on experience in an Election Services environment within Local Government. You will be part of a great team and assist in the delivery of a quality service within the council.

The role and responsibilities

  • Services which could include: Responsive Repairs, Planned Maintenance, Housing Management, Estate Services, Income enquiries and collection, Leasehold enquiries and collections, Homelessness services and Housing Allocations amongst others.
  • Apprentices will rotate through duties in these teams throughout the duration of their apprenticeship and be able to experience a wide range of activities and learn about the Housing Service.
  • Provide administrative support, some of which might include raising of purchase orders, minute taking,
  • Following up on customer feedback managing keys, event and meeting booking, photocopying, filing customer services officer.
  • Offering first contact resolution for customers through telephone, email, webchat and social media for services, printing and scanning.
  • You will gain hands-on experience of Housing Management in Local Government by working as part of a team and assisting in the delivery of a quality Housing service within the council.
  • Simultaneously undertaking a comprehensive study programme towards the Level 3 in Housing / Property Management Apprenticeship.

Skills and experience

  • Apprentices without Level 2 English and Maths will need to achieve this level prior to completion of their Apprenticeship.
  • Keen to learn, you will demonstrate good communication skills, an understanding of good customer service and an interest in a career within Housing.
  • You will also need to show your interest in local government and the delivery of public services. We will also be looking for a flexible and positive approach to work.

 

Closing Date: 23rd July 2018
CV Review Date: 24th July
Possible Interview Date: August 2018