Housing / Property Management Apprentice

Job Title

Housing / Property Management Level 3 Apprenticeship

Brent Civic Centre, Wembley HA9
Reference Code
Contract hours

36 hours per week


£15,000 per annum

Number of vacancies 1
Potential qualification and progress 

Please click the link below to the Apprenticeship Standard that you will be working towards.



Estimated start date

September 2018

Length of apprenticeship

18 months 

Eligibility criteria

None required 

Application closing date

23 July 2018


Brent Council are currently looking for a Housing / Property Management Level 3 Apprentice to work in the Housing Management Customer Services Team and the Housing Support Team. This is a front line role so we are looking for confident and friendly individuals ready to make a difference for our customers.

Our apprenticeship schemes at Brent are just one of the ways we grow our own talent within the borough. This apprenticeship is a great opportunity for individuals who are starting out on their work life journey at the age of 16 or you may be considering changing a career for a different working life.

There is no age limit on an apprenticeship and this role will give you hands-on experience in an Election Services environment within Local Government. You will be part of a great team and assist in the delivery of a quality service within the council.

The role and responsibilities

  • Services which could include: Responsive Repairs, Planned Maintenance, Housing Management, Estate Services, Income enquiries and collection, Leasehold enquiries and collections, Homelessness services and Housing Allocations amongst others.
  • Apprentices will rotate through duties in these teams throughout the duration of their apprenticeship and be able to experience a wide range of activities and learn about the Housing Service.
  • Provide administrative support, some of which might include raising of purchase orders, minute taking,
  • Following up on customer feedback managing keys, event and meeting booking, photocopying, filing customer services officer.
  • Offering first contact resolution for customers through telephone, email, webchat and social media for services, printing and scanning.
  • You will gain hands-on experience of Housing Management in Local Government by working as part of a team and assisting in the delivery of a quality Housing service within the council.
  • Simultaneously undertaking a comprehensive study programme towards the Level 3 in Housing / Property Management Apprenticeship.

Skills and experience

  • Apprentices without Level 2 English and Maths will need to achieve this level prior to completion of their Apprenticeship.
  • Keen to learn, you will demonstrate good communication skills, an understanding of good customer service and an interest in a career within Housing.
  • You will also need to show your interest in local government and the delivery of public services. We will also be looking for a flexible and positive approach to work.


Closing Date: 23rd July 2018
CV Review Date: 24th July
Possible Interview Date: August 2018