Public Services Apprentice

Job Title

Public Service Operational Delivery Officer Level 3 Apprentice

Brent Civic Centre, Wembley HA9
Reference Code
Contract hours

36 hours per week


£15,000 per annum

Number of vacancies 1
Potential qualification and progress 

Please click the link below to the Apprenticeship Standard that you will be working towards.

Estimated start date

September 2018

Length of apprenticeship

18 months 

Eligibility criteria

None required 

Application closing date

23 July 2018


Brent Council are currently looking for a Public Service Operational Delivery Officer Level 3 Apprentice who will work in the Corporate Complaints team to assist in doing administration work for the corporate complaints service.

Our apprenticeship schemes at Brent are just one of the ways we grow our own talent within the borough. This apprenticeship is a great opportunity for individuals who are starting out on their work life journey at the age of 16 or you may be considering changing a career for a different working life.

There is no age limit on an apprenticeship and this role will give you hands-on experience in an Election Services environment within Local Government. You will be part of a great team and assist in the delivery of a quality service within the council.

The role and responsibilities

  • This would be monitoring a customer facing email mail box
  • Providing administration for meetings involving external and internal people
  • Recording new complaints online
  • Online filing to relevant folder
  • Apprentices must achieve by the end of their apprenticeship: Level 2 Award in Operational Delivery (Principles) Level 3 Certificate in Operation Delivery (Advanced)

Skills and experience

  • The successful candidate will need good organisational skills, attention to detail, as well as good time management skills.
  • Keen to learn, you will demonstrate good communication skills, and understanding of good customer service.
  • You will need to show your interest in local government and the delivery of public services.
  • We will also be looking for a flexible and positive approach to work.
  • Apprentices without Level 2 English and Maths will need to achieve this level prior to completion of their Apprenticeship.
  • Good IT skills including knowledge of Microsoft Word, Excel and Outlook is required.


Closing Date: 23rd July 2018
CV Review Date: 24th July
Possible Interview Date: August 2018