Watch the live web stream of the virtual full Brent Council meeting on Monday, 13 July 2020 at 6pm

The Housing promise

Our housing service plan sets out our core strategic objectives, which are:

  • To provide a high-performing service to customers across Housing
  • To support and develop employees to provide an excellent service
  • To provide an emphatic and resolution-focused service to all service users
  • To set a high standard in the borough and to be the landlord of choice in Brent
  • Understanding the housing demand in Brent and delivering different options to meet that demand
  • To ensure service delivery is efficient and demonstrates continuous improvement

The service improvement plan sits under the overarching Council Borough Plan. Under the service improvement plan we also have a Housing Customer Experience Strategy, a Housing Income Strategy, and other key documents including our Housing Promiseand Resident Involvement menu.