What happens after I report an ASB?

When we receive your report, we will make contact with you to agree the next step. We will try to do this as quickly as possible, but as a minimum this will be as follows:

  • within 1 working day for high risk incidents
  • 5 working days for medium risk.

We will confirm details of your report and agreed steps in writing. We will also agree a timescale with you for keeping you informed of progress. This is called a case review date.

All reports will be dealt with promptly and sensitively in line with your views and wishes. However, it’s important to know that reports take time to deal with.
We’ll discuss your report with you in confidence and won’t reveal your identify to your neighbour or anybody else unless you agree to this being done, but in most cases, the first step to take would be for us to contact the person causing you a problem. They would need to be made aware of their behaviour and the problems that it’s causing so that they have an opportunity to change their behaviour.

After we’ve spoken to them, we’ll then monitor the situation to see whether their behaviour has improved or got worse. In order to do this, we’ll need you to help us by:

  • Writing down the dates and times that problems happen
  • Telling us how it has affected you and made you feel
  • Letting us know if anyone else has witnessed the problem as well

Wherever possible, we’ll try to sort out disputes as quickly as possible. However, in more serious cases, we may need to take legal action. This is considered to be a last resort and in order to do this, the Court would require good supporting evidence.